Call Center Customer Service
Resume:
Kayci Van Vliet Angeles
Chef, cook, awsome person
Anacortes, WA 98221
*********@*****.***
Hi my name is kayci. I have been in management for over 15 years. I have done everything from basic wine work to running senior living with over 250 residence at one time I can do computer work to making soufflés to making the most incredible dinners you will ever have in your life, I am one of the best multitasker you will ever meet. I have an amazing attitude. I am one of the hardest workers and I love to try new things and push myself to be better and better. I am a fast learner. I am a hard worker and thrive on chaos and I love a new and I’m trying to expand my horizon. I have my bachelors and psychology. I am also currently in school to go for a medical billing and administrative work. I am open and willing to get whatever other licenses I need or could possibly need in order to create a better future for not just myself but for the company I’m working with, and I am currently working on my masters and psychology
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
LDS Family Services-Salt Lake City, UT
September 2023 to Present
I handle older phone calls remotely. I help when families call up meeting different services from the LDS church from asking for a different charities and different programs that they may qualify through the church. I also help them get in touch with other Aldi has church officials I handle some of their bills in their collections.
Call Center Collections Representative
Cmr hospitality-Portland, OR
January 2023 to Present
I handled inbound and I also did some outbound collections for CMR collections. I did data input. I worked multiple phone lines. I used Microsoft Excel. I was on occasion to do different zoom meetings and I worked my way up to be team lead.
Line Cook
Seeds bestro
August 2019 to Present
Collection Specialist
Converges Call Center-West Valley City, UT
May 2021 to September 2024
I did inbound and outbound sales. I also helped with Bill collections on different computer programs that people have not paid for yet. I answered a lot of phone calls. I worked remotely. Line Cook
Skagit Valley Casino Resort-Bow, WA
June 2022 to September 2023
I am a wine cook at Skagit Valley Casino I do prep I work Maureen in a basket, case kitchen I help out everywhere I can’t with a smile on my face and a great attitude Call Center Representative
Jordan Valley Hospital-West Jordan, UT
December 2020 to September 2023
I was the patient care representative. I answered phone calls remotely. I did a lot of data input. I did some basic billing and terminology problems. I started to get my feet wet when it came to medical billing and coding.
Kitchen Manager
BBQ RESTAURANT-Sedro-Woolley, WA
June 2019 to September 2019
Kitchen manager
Orders
Sheduals
Menu
Catering
Food truck
Staffing
Hiring
Termination
All aspects of the kitchen
Executive Pastry Chef
Tuscany-Holladay, UT
March 2017 to June 2019
• Order Management
• In charge of pastry line cook
• Maintain menu based on seasonality of available ingredients
• Create new menus every three months based on holidays and seasons
• Baker in charge of house-made bread
• From-scratch pastry chef who utilizes my own recipes and techniques
• Responsible for creating new daily specials
• Party and Banquet pastry creator and provider
• In charge of my own inventory / budget
Sous Chef / Asst Kitchen Manager
Coventry-Cottonwood Heights, UT
April 2014 to March 2017
• Skilled at customer service and people management
• Order Management
• Created my own menus and orders based on demand and diet restrictions
• In charge of dietary billing and inventory
• In charge of scheduling of multiple chefs and servers
• In charge of preparation of three meals per day for 150 residents Lead Line Cook
Market Street Grill-Salt Lake City, UT
June 2013 to April 2014
• Preparation of food in a fast-paced kitchen environment
• Worked grill, flat top, fryers, and cold line
• Supervised four other chefs
• Substitute Bar Tender as needed
• Opened and closed lines every day
Tuscany Holladay, UT
• Order Management
• In charge of pastry line cook
• Maintain menu based on seasonality of available ingredients
• Create new menus every three months based on holidays and seasons
• Baker in charge of house-made bread
• From-scratch pastry chef who utilizes my own recipes and techniques
• Responsible for creating new daily specials
• Party and Banquet pastry creator and provider
• In charge of my own inventory / budget
Head Chef/Kitchen Manager
Temperate Habits Brewing Company-Mount Vernon, WA
I was the head chef at Temperate Howard everate brewing Company in charge of hiring ordering stuff the menu menu design I did it all
Education
AAS in Culinary Arts in Culinary Arts
Salt Lake Community College - Taylorsville, UT
September 2010 to June 2012
Bachelor's degree in Business and hotel management University of Utah - Salt Lake City, UT
Bachelor's degree in Psychology
University of Utah - Salt Lake City, UT
Skills
• Baking
• Chef
• Cooking
• Knife skills
• Line cook
• Management
• POS
• kitchen
• training
• Team Player
• Supervising experience
• Sales
• Training & development
• Customer service
• Hotel experience
• Restaurant experience
• Cooking
• Marketing
• Customer service
• POS
• Cash register
• Kitchen experience
• Food preparation
• Food handling
Certifications and Licenses
Food Handler
April 2019 to April 2022
ServSafe
food handler certificate
Additional Information
• Proficient at sewing
• Amateur Herpetologist
• Amazing with people and customer service
• Comfortable interacting with people
• Washington State Food Handler's Certificate
• Utah Food Handler's Certificate
• SERV safe
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