Tech Writer Site Reliability

Adriano Sverko – Tech Writer

LinkedIn: /in/adrianosverko/

Phone: 516-***-****

Email: ******@***************.***

1. PROFILE

• Writing & design IT experience, collaborating with network & site reliability engineers on critical apps in the cloud (cybersecurity, SaaS, PaaS, etc.)

• 13+ yr experience, crafting runbooks, procedures, standards, white papers & brochures

• 7+ yr security & cybersecurity documentation experience with network infrastructure, CISO & ops teams, e.g., PAM, IAM, DevSecOps, ZTA, change mgmt, tech onboarding

• 5+ yr API & 7+ yr MS-SQL experience for developer, tech consultant & client audiences

• 4+ yr experience using ITIL best practices for Google, MSG & LIPA to deliver efficient policy, SOPs, procedures & working instructions to multi-layered support teams

• 2+ yr experience using AI tools (Jasper, ChatGPT 4.x, Claude) & workflows to produce highly specialized content (technology, economic data, compliance & security) 2. EMPLOYMENT

06/2024 — present Infrastructure Documentation Specialist at Bank of NY Remote

• Design dependency workflows for identity management, entitlement & cert services

• Document lessons learned for resiliency project (restore & rehydrate infrastructure), delivered to change management directors & leadership reporting to Federal Reserve

• Meet with leadership at milestones to summarize 2025 strategic plans for FFIEC

(Federal Financial Institutions Examination Council) cybersecurity compliance & to document technical direction of new system implementations

• Liaise with infrastructure teams (50+ engineers) to document what is being developed & tested, confirm airgaps (sometimes includes signal & dependency diagrams) for critical services, & create visual tools for IT leadership to identify bottlenecks along the critical path that could be eliminated to better meet the Fed’s expectations

• Translate technical concepts into simple, clear communications for leadership

• Utilize basic tools (PowerPoint, Visio, etc.) to document schematics, architectural diagrams & sequential flow charts of technical concepts 02/2023 — 06/2024 Cloud Security Tech Writer at cloudsecurityalliance.org Remote

• Explained Identity Management; IaaS, PaaS & SaaS; PAM; PDP & PIP integration with PEP; SDP & other DAAS tools (e.g., IaC, CI/CD, monitoring); as well as other concepts important to cybersecurity, DevSecOps, compliance & governance teams

• Wrote course on discriminative (classification) & generative (data generation & distribution) task models for engineers (targeting 5 or more yrs IT experience)

• Reviewed NIST, ISO 27001 CISA, FFIEC & Department of Defense standards

• Developed in Google Workspace & Adobe Experience Manager; Exam writer for Star, Zero Trust & Certificate of Cloud Security Knowledge (CCSK) 12/2021 — 06/2023 Tech Writer & CX Designer at Apple Inc. Remote

• Drafted containerization & orchestration (Docker & Kubernetes) WIs; documented APIs

• Drafted set-up manual for SDP website (Git, NVM, MDX, Gatsby integration)

• Created content using Jasper AI for various Apple Cloud Infrastructure (ACI) developers

• Helped develop codebase path for GitHub’s cloud infrastructure roadmap repo

• Utilized Git, GitHub, Oxygen, Yarn VM, Xcode CLI, Markdown & UML to:

Create, push & pull from a remote repository; create local codebase branches

Deploy & integrate with external tools such as Gatsby & Netlify

Organize (by creating gitignore files) to exclude files from version control routines 07/2021 — 12/2021 Business Analyst at Providence St. Joseph Health Remote

• Prepared policies & SOPs for PAM rollout; project integrated Azure IAM, BeyondTrust, SailPoint security & gMSA policies; documented with MadCap & ServiceNow

• Created KB articles for Privilege Access & Service Management rollout (140K endpts)

• Created & maintained SDLC documentation for several products

• Drafted & maintained ITIL KM articles in Service Now for DevOps team Sverko - Page 2 of 2

09/2019 — 06/2021 Technical Writer at MSG Entertainment New York, NY

• Maintained security & IAM policies; mapped against NIST 800-53 & PCI-DSS

• Worked with ITIL Director to update KL, based on patterned problems, & forged new policies; Drafted RCAs & lessons learned summaries for MI Manager & distributed to Bridge attendees at post mortems & wrap ups; integrated acquisitioned infrastructure

• Designed & wrote identity management policies, procedures & workflows (Visio)

• Drafted data custodianship & network security docs in preparation for TPN (Motion Picture Association), GDPR; & documented PowerShell workflows

• Drafted Splunk runbook, for logging management centralization project 06/2019 — 08/2019 Tech Writer at Thermo Fisher Scientific Pittsburgh, PA

• Prepared recovery team blogposts (WordPress) & PPTs, enabling DisasterRecovery (DR) teams to work seamlessly at getting business back online

• Prepared training material for Confluence & Jira use on the disaster recovery team

• Prepared documentation & training artifacts that reference DR Runbooks & Playbooks 01/2019 — 05/2019 Communications Specialist at LIPA Uniondale, NY

• Edited & updated pre-written security & cybersecurity policy documents

• Created LIPA MS-Wiki-based QuickDocs & edited Business Continuity Planning docs 03/2018 — 09/2018 Tech Writer at Charter Communications (Spectrum) Stamford, CT

• Wrote custom userguide for Salesforce customer support (Apex API, MapZilla)

• Helped Product Integration draft playbook & SOPs in accordance with security policy 06/2017 — 10/2017 Bilingual Tech Writer at AetherPal Inc. South Plainfield, NJ

• Wrote RESTful API manuals for dev partners to connect to our C++-based solutions & tools

• Worked with AppConfig, JSON, bolting Internet business functionality into the Internet framework of partners, such as T-Mobile, Sprint, Virgin Mobile & Boost

• Wrote web articles & tutorials (innovative concept known as LiveGuides in Spanish for iOS, Android & Win CE/Mobile devices, using a CMS) 03/2017 — 06/2017 Communications Specialist at Memorial Sloan Kettering New York, NY

• Wrote policies, SOPs & professional development guide (education plan), preparing Pathology Dept for CAP clinical & research accreditation

• Provided outage & network failure contingency plans to comply with CAP & PII 07/2012 — 06/2016 Communications Director at Brillyant Resources Ft. Lauderdale, FL

• Developed start-up company’s marketing & branding material, public affairs and training functions; helped to develop company’s vision and growth strategy

• Compiled KPI reports for management team, and managed public-affairs-related actions & all communications (maintained via WordPress, e.g., www.natbiota.com)

• Created a web-first, HTML 5 marketing & documentation strategy, focusing on Adobe, MadCap Flare & WordPress

• Detailed policies & procedures for operations, research, sales & marketing departments 01/1998 — 07/2008 Training Mgr, Business Analyst at Epicor Stockholm, Sweden

• Managed team of six instructional designers; taught SQL for querying the Scala dB

• Utilized strategic governance skills acquired at the College Board (where private & public sector worked together) to enforce committee-driven decisions into the human resources infrastructure (wholly-owned subsidiaries, corporate offices & global partners had to agree on common learnnjg objectives & deadlines)

• Delivered six-week, new-hire boot camp for Scala business-process software 3. EDUCATION

• Bioscience Certificate, SUNY Farmingdale, Farmingdale, NY

• Master’s, Factual Documentary Production, New School, New York, NY

• Bachelor’s, Business Communications, SUNY Albany, Albany, NY 4. CERTIFICATIONS

• Big Data certification UC San Diego (Coursera Online Program)

• Splunk fundamentals I; Thermo Fisher Scientific University cGMP & security protection

• IT Trainer certification (and annual audit), Learning and Performance Institute (LPI), formerly called the IITT, Coventry, UK

• SAP Business One, Logistics-TB1000 & Accounting-TB1100; C++, C#

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