Experience on two different projects for Teletech, customer service
Resume:
David W. Arms
**** ********** **** ** – Moundsville WV 26041 – 304-***-**** – *****@****.***
Qualifications
Customer Service and people skills 20+ years in Computers & Cash Registers Handles multiple tasks simultaneously & with flexibility Independent, self-starter Excellent problem solving skills Stays calm in high pressure situations Summary of Skills
Checkout/checkin of tools & equipment Contacting vendors & shippers Store inventory, order entry, stocking & warehousing Manage store & personnel in managers absence Assist in purchase of correct product for customers application Operation of forklifts, floor jacks & other equipment. Computer Skills
Operating Systems: Desktop operating systems including but not limited to Windows and earlier. Hardware: PC troubleshooting as well as installation of peripherals, Cash Register programming, setup & training. Employment History
August 2023 to July 2024
Security America (Reynolds Memorial Hospital Glen Dale WV 26038 Full Time Security Guard; Information Desk, Main Hospital Door, Assist with patients and registration. April 2022 to February 2023
Highline/Warren Distribution Baltimore Avenue, Glen Dale WV 26038 Material Handler; Responsible for building pallets for customer orders both with fork lift and manually. Left due to on job injury recovery time.
July 2020 to April 2022
G4S/Allied Universal Security (AUS) 200 Fleet St., #200, Pittsburgh PA 15220 Full Time Security Guard
January 2018 to July 2020
Lowes Home Improvement Chapline Street Wheeling, WV 26003 304-***-**** CSR 3 Tool World
October 2017 to January 2018
Assistant Manager NAPA Auto Parts Moundsville WV 26041 304-***-**** Responsible for all management duties in absence of manager. September 2016 to September 2017
WV Department of Highways District 6 1 Dot Drive Building 2 Moundsville WV 26041 1-304-***-**** Storekeeper 2, responsible for finding an acquiring parts for all machinery & vehicles in District 6 (Hancock, Brooke, Ohio, Marshall, Wetzel & Tyler Counties) and assisting the mechanics. In charge of stocking parts, warehousing & handing parts out.
May 2010 to August 2016
Auto Zone Lafayette Avenue (Route 2) Moundsville WV 26041 1-304-***-**** Parts Sales Manager, responsible for assisting customers in purchase of the correct parts for their automobile/ truck needs. Worked with returns, inventory & stocking. October 2007 to April 2010
Tractor Supply Corporation Elm Grove Plaza Wheeling WV 26003 1-877-***-**** Assistant Manager (prior to becoming assistant manager was team leader) responsible for store inventory & ordering as well as all store functions & personnel when manager was absent from the store. November 2005 to October 2007
Lowes Home Improvement Chapline Street Wheeling, WV 26003 1-304-***-**** Employed full time in multiple positions in mill work, electrical, home delivery. Operated equipment such as fork lift, pallet jack, star wars and drove both large & small box trucks as well as 32 ft flat bed. September 2005 to November 2005
Cabela’s Distribution Center Cabela Dr. Triadelphia WV 26059 304-***-**** Seasonal employment. January 2002 to August 2005
Teletech Teletech Drive, Moundsville WV 26041 No longer located in area. Employed as Escalation Desk Agent on Cable project prior to this employed on NICs project. Positions included taking customer calls, resolving problems and speaking to customers requesting a supervisor. Education
WVNCC Received an AAS degree in Electronics Technology Belmont Technical College Studying Electronics
John Marshall High School Glen Dale WV 26038
References
Stephanie Jamison—Previous Manager at Lowes—Currently Manager at Kohl’s—304-***-**** Corey Eller—Delivery Manager Lowes Wheeling—304-***-**** or 304-***-****
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