It Engineer
Resume:
****.***@*****.***
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
B2B Selling
Customer Service/End User Support
Technical Support
Computer Science
Gateway Community College
2016-2018
Computer Science
WGU University
2023-Current
IT Specialist/Dealership Support
Crabtree Motorgroup
Rollout and supervise network devices, managing licenses, certificates, software, and OS updates.
Maintain and repair devices as needed.
Manage virtual environments using ESXi, vSphere, and VMware Horizon. Deploy and update thin clients with Windows 10 IoT for consistent user experience. Create and manage user accounts with appropriate access levels. Maintain enterprise server environment, including Cisco Unity phone system. Run's cabling throughout business structures.
Oversee vendors during installations and troubleshoot issues. Provide on-call and remote support to end users and executives. Educates end users to provide a better understanding of how they’ll be using the systems we’ve provided to their fullest potential as well as support when needed. Manages CRM to ensure tasks and workflows for employees are firing correctly and campaigns are running smoothly.
Prioritize workflows independently and collaborate on larger projects. Support is given across 5 dealership locations and additional private properties spread throughout the northeast.
Monitors customer insights and reviews as well as employee roster and training schedules.
2021-2023
L A N G U A G E S
English
N A T H A N I E L W I L S O N
M E C H A N I C A L A N D I T
P R O F E S S I O N A L
Business Management
As a seasoned IT professional with a robust background in manufacturing, I bring a unique blend of technical expertise and attention to detail. With over 6 years of experience, I have honed my skills in network administration, systems integration, and software management, while also gaining extensive hands-on experience in manufacturing processes and technologies. My ability to bridge the gap between technology and manufacturing operations has enabled me to drive efficiencies, enhance productivity, and implement innovative solutions that align with business objectives. I am adept at leveraging my technical acumen to streamline operations, optimize task completion time, and ensure seamless communication across all levels of the organization. Passionate about continuous improvement and innovation, I am committed to delivering high-quality results and fostering a culture of excellence in every project I undertake.
Works in utility position offering flexibility throughout mill. Checks all steel for quality making sure there are no defects before leaving our facility. Uses ppe such as high temp Kevlar gloves, sleeves, spat’s, hi temp face shield to handle material as it comes off hot rolling line.
Trims defective material
Operates forklift and crane for any rework or mill repairs/cobble cleanup. Maintains and services mill. Replacing guides, twists, and any defective part of mill that breaks due to wear or improper installation.
Plays a part in team in keeping one another safe in mill. Utilizes tools such as hytorq machines, torches, wrenches, hammers, impact guns, air tools, saws.
Follows lockout, tag out, try out procedures to operate within safety guidelines in mill. operates manual compactor.
Checks all lines water, oil and air going into mill and replaces as necessary to ensure proper operation and lifespan of equipment.
Acts as crane rigger and guide to crane operator to ensure no shock loads or dangerous conditions when operating crane.
Puts out fires when performing hot work or oil line is hit by cobble. Nucor Steel
Steelmaker Utility 2024-Current
****.***@*****.***
C O N T A C T
R E F E R E N C E S
David Seaboldt
Alex Mercado
Sales Manager
E-volve Computer
Manage’s all day to day front end tasks.
Ensure’s that our technicians have the proper information to accurately repair computers and electronic devices ex. Phones, tablets, audio equipment… Monitor’s transactions as well as audit store inventory of computers and electronics. Receive’s, wipe’s, and set’s up new electronic inventory and make it ready to be put out to the store front.
Provide’s on-site, telephone, and remote support to our clients. Troubleshoot’s computers, iphones, tablets, and any other connected device, etc. Assist’s technicians in the back with repairs when too many repairs come in. Keep’s all repair tickets on track and prioritize’s projects so clients can receive their devices back in a timely fashion or by their needed deadline. Liaison for all clients as well as business clients, keeping them up to date at all times on their repair tickets.
Install software and OS’s to fit client needs.
Manages Sales Cycle for and new B2B accounts.
2019-2020
District Manager
Artisan Vapor Co
Oversaw management for all four Connecticut stores Ensured that managers kept up with their weekly managerial duties. Worked to create better overall corporate culture and structure. Point of contact between corporate and franchisee owners. Rolled out new business plans, created media, and hosted events at stores. Led weekly meetings with store managers and staff to ensure that everyone was on the same page and all questions we're answered.
Learn and understand federal and local laws and guidelines to make appropriate changes to remain compliant in all store locations. Audit store inventory, audit deposits to ensure there are no discrepancies, as well as modify weekly orders accordingly.
Ensure that teams in each store have all necessary tools to hit their month sales goals and do one on one coaching to promote sales skills in employees. Train new managers so they are prepared to transition into a role with more responsibility.
Handled all hiring and firing aspects to create better job culture and an effective team. 2018-2019
N A T H A N I E L W I L S O N
Executes the full sales cycle, from prospecting and lead generation to closing deals and nurturing long-term customer relationships.
Proactively identifies potential customers through various channels such as cold calling, networking events, referrals, and social media platforms. Engages with prospects, qualifying their needs, understanding their pain points, and assessing their suitability as potential customers. Utilizes the BANT (Budget, Authority, Need, Timeline) sales process to gather essential information and determine the readiness of prospects for making a purchase. Presents and demonstrates products or services, highlighting their unique value proposition and addressing customer concerns or objections. Negotiates pricing, contract terms, and other terms and conditions. Collaborates closely with internal teams, such as finance, sales, and parts to ensure a smooth transition from sale to fulfillment and ongoing customer satisfaction. Facilitates the necessary paperwork and documentation, ensuring compliance with legal and regulatory requirements.
Delivers exceptional customer service, providing post-sale support, addressing customer inquiries, and resolving any issues or concerns promptly and effectively. Maintains on-going regular communication with customers, fostering strong relationships and identifying opportunities for upselling, cross-selling, and referrals. Analyzes sales performance, tracks key metrics, and prepares reports to assess individual and team achievements, identify areas for improvement, and drive sales growth.
Continuously develops product knowledge, market insights, and sales techniques to enhance sales effectiveness and stay ahead in a competitive landscape. Sales Consultant
Crabtree Motorgroup- Colonial Toyota 2020-2021
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