IT Helpdesk Analyst
Resume:
DM
Dominique Montgomery
Professional Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.Experienced and dedicated 12-year veteran SAFE truck driver with a strong background in customer service and logistics. Currently excelling as a Pneumatic Tank (Dry Bulk) driver, leveraging extensive expertise in handling various materials such as concrete, flyash, soil, plastic, and rubber. Additionally, possess valuable experience in other driving roles including dry van, reefer, live stock haul, and route driver. Proficient in utilizing Samsara ELDs for daily operations and well-versed in Microsoft Office software programming, troubleshooting, and MDM. Authorized to work in the US for any employer.
Work History
Midwest Transport Inc. - Help Desk Technician/ Driver Support Holly Hill, SC
02/2020 - Current
● Provided basic end-user troubleshooting and desktop support. Installed, modified, and repaired software and hardware to resolve technical issues.
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Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
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Explained technical information in clear terms to promote better understanding for non-technical users.
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Configured hardware, devices, and software to set up work stations for employees.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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*************@*****.***
Sumter, SC 29150
Skills
● Route Driving
● Pneumatic tank operator
Experience with Cement, Flyash, soil
etc.
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● Software Updates
● Issue Resolution
● Remote System Analysis
● Ticket management
● Software Installation
● Customer Support
● Problem Resolution
● Wireless Networking
● Network configuration
● Problem-solving abilities
● Active Listening
● Critical Thinking
● Data Entry
Education
DeVry University
Chicago/O'Hare, Remote
Certificate : Information Technology
08/2010
Nashville Auto Diesel College
Nashville, TN
Diploma in Collision Repair and
Refinishing
Williams Brothers Trucking LLC - OTR Truck Driver
Hemingway, SC
06/2018 - 05/2020
Bulkmatic - Pneumatic Tank Bulk Driver
Charlotte, NC
11/2015 - 06/2018
Sygma Network - Delivery Route Driver
Responded to customer requests for products, services, and company information.
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Ensured data security, implementing encryption measures and access controls for sensitive information.
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● Set up network profiles, security permissions and file sharing systems. Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
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Provided Tier 1 IT support to non-technical internal users through desk side support services.
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Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
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Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
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● Made sure that deliveries were on time for scheduled appointments. Maintained accurate driving records in accordance with federal laws and regulations.
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Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
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Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
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Inspected vehicle before and after every trip and conducted minor repairs.
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Finalized daily logs on schedule to update internal records and uphold DOT requirements.
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Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
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My main daily function was to operate the tank safely, by properly using the blow down valve, as well as the top and bottom air valves
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● Proper use of the Hoses and the PTO Blower
Properly and safely transfer material from the correct and verified railcar to the tank without exceeding 80,000lbs while wearing the right protective gear and equipment
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In charge of safely pumping off the material (plastic, powder, rubber) to the correct Silo's using safety straps
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● Safely complied with all DOT rules and Regulations
● Delivered to factories around Charlotte and most Southeastern States Properly Transported raw materials to and from manufacturing plants and distribution centers.
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Certifications
● CompTIA Core 1 and 2, Present
● CompTIA Security+, Present
● TSA Security Clearance, Present
Hazmat And Tanker Combo
Endorsement, Present
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Doubles and Triples Endorsement,
07/01/24
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Charlotte, NC
08/2013 - 11/2015
Target Dedicated Driver US XPRESS - Regional OTR Driver Chattanooga, TN
04/2013 - 08/2013
Trans AM Trucking - OTR Driver
Olathe, KS
06/2012 - 03/2013
The primary daily responsibility of my position is to drive a tractor trailer(48ft) and manually unload throughout the night, using a hand truck on a metal truck ramp
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I delivered various food products (meats, produce, frozen foods, groceries, dry goods, equipment and supplies) to customer drop-off sites such as (Wendy's, Texas Road House, Firehouse Subs, Applebee's, Fazzoli's Papa Murphy's, and Cold Stone Creamery), while providing excellent and professional customer service
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Return the empty trailer to the distribution center or pick up a back haul after the end of each route.
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In charge of performing Pre and Post trip inspections daily on both the tractor and trailer
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Drove all states east of I 35 and California safely (no accidents, tickets, moving violations)
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● Worked with the Qualcomm electronic logs and paper logs
● Ability to read the map and trip plan without GPS
● Complied with all DOT regulations
● Kept records of all pickups and deliveries
● Greeted customers with respect
● Picked up and delivered loads presentable
● Properly handled, read, and verify information on B.O.L.s.
● Secured loads with load locks/load straps
● Made sure trailer was properly clean after being emptied Ability to set different temperatures and different modes on the reefer unit
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● Cleared various reefer codes
● Drove thru inclement weather conditions
In charge of performing Pre and Post trip inspections daily on both the tractor and trailer
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Drove all states east of I-35 safely(no accidents, tickets, moving violations)
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● Worked with the Qualcomm electronic logs and paper logs
● Ability to read the map and trip plan without GPS
● Greeted customers with respect
● Picked up and delivered loads presentable
● Properly handled, read, and verify information on B.O.L.s
● Complied with all DOT regulations
● Kept records of all pickups and deliveries.
CRST VAN EXPEDITED - Driver
Cedar Rapids, IA
03/2012 - 06/2012
In charge of performing Pre and Post trip inspections daily on both the tractor and trailer
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● Drove 48 states safely(no accidents, tickets, moving violations)
● Worked with the Qualcomm electronic logs and paper logs
● Ability to read the map and trip plan without GPS
● Complied with all DOT regulations
● Kept records of all pickups and deliveries
● Greeted customers with respect
● Picked up and delivered loads presentable
● Properly handled, read, and verify information on B.O.L.s. Accomplishments
CompTIA A+ Certified
CompTIA Security+ Certified
Information Technology Certification (DeVry University)
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