Customer Service Data Entry

Jordan McDonald

Charleston, WV ***** 304-***-**** *****************@*****.***

Summary

I am an experienced customer service professional with a proactive attitude and the ability to learn quickly. With strong work ethic and effective communication skills, I am seeking entry-level opportunities to enhance my abilities while contributing to company growth.

Skills

Account updating

Call Management

Appointment Scheduling

Complaint resolution

Report Generation

Paperwork Processing

Data Entry

Typing proficiency

Administrative Support

Inbound and Outbound Calling

Scheduling

Experience

CUSTOMER SERVICE REPRESENTATIVE 10/2021 - 01/2024 Nordstrom Rack - Atlanta, GA

Resolved customer complaints promptly and efficiently. Tracked orders from start to finish to ensure timely delivery of goods or services. Maintained a high level of professionalism when dealing with difficult customers. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. SERVER 02/2016 - 11/2016

IHOP - Beckley, WV

Performed opening and closing duties such as setting up the dining area, restocking supplies. Delivered food orders promptly and courteously.

Checked food before serving it to customers.

Responded efficiently to guest inquiries and complaints in a professional manner. Ensured that each guest was served courteously, quickly, and efficiently. CASHIER/COOK SHIFT LEADER 06/2012 - 12/2015

Wendy's - Oak Hill, WV

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Used suggestive selling techniques to promote add-on sales. Trained new team members in cash register operation, stock procedures, and customer services. Education and Training

Ultimate Medical Academy - Clearwater - Clearwater, FL Associate of Science Medical Administrative Assisting, 10/2017

Oak Hill High School - Oak Hill, WV High School Diploma 05/2014

Certifications

Associates Degree

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