Front Desk Agent
Resume:
Jennifer vela
Aurora, CO *****
********@******.***
I am a highly motivated and hardworking individual with a positive attitude and a passion for learning and helping others. I possess a variety of talents and am a fast learner, making me adaptable and capable of taking on new challenges. I excel in interpersonal relationships and thrive in a team environment. I am dedicated to achieving success and am eager to contribute my skills and positive energy to any workplace.
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Prestige Fitness-Aurora, CO
March 2024 to Present
• Gave tours to prospect members
• Sold memberships
• Greeted and checked in guests, ensuring a warm and welcoming experience
• Responded to member inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Maintained a clean and organized front desk area and the rest of the gym at all times for efficient operations
• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
• Handled the cash register
• Assisted members with machines and gym equipment
• Managed and made employee schedules
• Promotional work
Server
Olive Garden-Aurora, CO
May 2023 to April 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Oral Surgery Assistant
Professional periodontic and implant Dentistry-Denver, CO 2016 to 2018
• Assisted oral surgeon in performing various surgical procedures, including extractions, implant placements, and bone grafting
• Prepared treatment rooms by sterilizing instruments and ensuring all necessary equipment and supplies were readily available
• Managed patient records and updated electronic health records accurately to ensure seamless communication between dental team members
• Educated patients on post-operative care instructions, ensuring proper healing and minimizing complications
• Performed pre-operative assessments, including taking vital signs, reviewing medical history, and documenting any allergies or contraindications
• Assisted with radiographic imaging procedures such as panoramic X-rays or cone beam computed tomography (CBCT)
• Maintained inventory of surgical supplies and equipment, promptly restocking when necessary to avoid disruptions during procedures
• Collaborated with dental laboratory technicians to coordinate fabrication of custom surgical guides or prosthetic appliances for patients' treatment plans
• Provided compassionate care to anxious or nervous patients by offering reassurance throughout their surgical experience
• Assisted with the placement and removal of sutures following oral surgery procedures Oral Surgery Assistant
Just Wisdom Teeth-Wheat Ridge, CO
2015 to 2016
• Assisted oral surgeon in performing various surgical procedures, including extractions, implant placements, and bone grafting
• Prepared treatment rooms by sterilizing instruments and ensuring all necessary equipment and supplies were readily available
• Provided chairside assistance during surgeries, anticipating the needs of the oral surgeon and maintaining a sterile environment
• Educated patients on post-operative care instructions, ensuring proper healing and minimizing complications
• Administered local anesthesia under the supervision of the oral surgeon to ensure patient comfort during procedures
• Performed pre-operative assessments, including taking vital signs, reviewing medical history, and documenting any allergies or contraindications
• Assisted with radiographic imaging procedures such as panoramic X-rays or cone beam computed tomography (CBCT)
• Provided compassionate care to anxious or nervous patients by offering reassurance throughout their surgical experience
• Participated in continuing education courses related to oral surgery techniques and advancements in dental technology
• Aided in the maintenance and sterilization of surgical instruments, adhering to strict infection control guidelines
EDDA Dental Assistant
Aurora modern Dentistry-Aurora, CO
2014 to 2015
• Assisted dentist during dental procedures, ensuring patient comfort and safety
• Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
• Took and developed dental x-rays to aid in diagnosis and treatment planning
• Performed routine dental tasks such as taking impressions, applying sealants, and polishing teeth
• Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
• Managed inventory of dental supplies, ordering new materials as needed to maintain adequate stock levels
• Collaborated with the front desk staff to ensure smooth workflow and efficient patient flow throughout the office
• Supported dentists in specialized procedures such as root canals, extractions, and crown placements
• Aided in the fabrication and adjustment of dental prosthetics such as dentures, bridges, or orthodontic appliances
• Collaborated with dental hygienists to provide comprehensive care for patients during routine cleanings and exams
Education
Community college in Dental Assisting
Everest University-South Orlando - Aurora, CO
January 2014 to January 2015
High school diploma
Adams City High School - Commerce City, CO
2002 to 2006
Skills
• Communication skills
• Leadership
• Teamwork
• Time management
• Organizational skills
• Dental Assisting
• CPR
• X-Ray
• Computer skills
• Management
• Problem solving
• Conflict management
• Work ethic
• Professionalism
• Infection Control Training
• Chairside Assisting
Certifications and Licenses
AED Certification
EDDA Certification
CPR Certification
Certified Dental Assistant
Food Handler Certification
Contact this candidate