Information Technology Help Desk

Christopher Barrick

682-***-**** – *****.*******@*****.***

Director of Information Technology

STI Certified Help Desk Professional - Carlsbad 40 Under 40

Project Management

Process Improvement

IT Management

Service Desk

Desktop & Server Support

Network Security

Baptist University of Florida: Migrated Learning Management from Jenzabar to top rated Learning management software Canvas

Southwestern Seminary: Improved campus WIFI coverage 1000% by upgrading wireless infrastructure from 95 to 950 access points.

Southeast New Mexico Podiatry: Increased company’s patient capacity 100% by developing a multi-site/multi-city WAN infrastructure using Juniper firewalls.

Carlsbad Medical Center.: Led the organization’s $2 million budget, 4,000-patient record migration from Meditech to HMS Patient Care.

PROFESSIONAL EXPERIENCE

BAPTIST UNIVERSITY OF FLORIDA Graceville, FL 2023-Present

Director of IT

Revitalized the Information Technology department. Direct successful initiatives by optimizing resources, saving time, and ensuring projects are delivered with zero cost and time overruns. Play an essential role in all aspects of project development process from vision-setting with stakeholders, project design, development, integration, testing, and deployment.

Migrated Learning Management from Jenzabar to top rated Learning management software Canvas.

Rebuilt on premise IT team for better service and support to campus from a single employee to 8 employees.

Improved Network security by upgrading Campus firewall to Sophos with MDR and NDR.

Increased organizational Internet bandwidth 200% by upgrading main pipe from 100mb to 2gb capacity.

SOUTHWESTERN SEMINARY Fort Worth, TX 2015-2023

Director of IT Operations, Development, and Security

Overseen the IT operations, development, and security with a team of about 20. Helped bring the school to modern security and best practices in all areas. High level planning and project management.

Improved campus WIFI coverage 1000% by upgrading wireless infrastructure from 95 to 950 access points.

Increased organizational Internet bandwidth 13,000% by upgrading main pipe from 150mb to 20gb capacity.

Strengthened network security 100% on campus guest network by configuring appropriate Internet Filtering.

Managed Server Virtual Infrastructure Bank

Mentored server team of 3, network team of 2, development team of 3, Information Security group of 2 and helpdesk staff of 8.

Led multi-site, 700 computer operating system upgrade from Windows XP to Windows 10.

SOUTHEAST NEW MEXICO PODIATRY Carlsbad, NM 2013-2015

Director of Infrastructure Management

Technological Infrastructure director of this multi-site healthcare provider in the Carlsbad, NM area. Key resource in all network planning/architecture, contract negotiation, and new site implementation.

Increased company’s patient capacity 100% by developing a multi-site/multi-city WAN infrastructure using Juniper firewalls.

Setup Wireless for Multisite

Improved patient experience and data integrity by installing network in each patient room, allowing Physicians to document bedside.

CARLSBAD MEDICAL CENTER Carlsbad, NM 2005-2013

Director of Information Technology

Led the Information Technology Operations and Support efforts within this 115-bed, $350 Million facility (including a Level III Trauma Center) that provides quality care to over 2,000 people a year.

Led the organization’s $2 million budget, 4,000-patient record migration from Meditech to HMS Patient Care.

Expanded company’s Physician Clinic network by 300%, utilizing a Juniper Server to extend the WAN across three cities.

Enabled 100% secure authentication across Physician Network by implementing Active Directory.

Managed Server infrastructure and data center

Acted as Information Security Officer for HIPAA and access control audits.

Prior Experience as Help Desk Manager (2001 – 2003) for IBM, IT Intern for DOE from (1997-2000).

TECHNICAL PROFICIENCIES

OS / Software:

Windows, Unix, Linux, Office 365, Mac, Project, iOS

Tools & Technologies:

Version One, Confluence, JIRA, Oracle ERP (JDE E1 7.32 – 9.2), IBM Optim, EDI, XML

Methodologies:

Agile, Scrum, Waterfall, SDLC, SAAS

ERP Competencies:

C/NER Business Function Programming, RDA, TDA, FDA, Manufacturing, Financials (A/P, A/R, G/L, F/A), BI Publisher, Purchasing, Inventory, CRM, Distribution, Workflow, Supply Chain

EDUCATION & CERTIFICATIONS

Master of Theological Studies

Southwestern Seminary

Fort Worth, TX

AAS Computer Networking (Honors)

ITT Technical Institute

Denver, CO

Undergraduate CS Coursework

NM State University

Carlsbad, NM

Certificates

STI Certified Help Desk Professional

Integreo

Atlanta, GA

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