Customer Service Resolution
Resume:
Lisa Hill
Atlanta, Georgia *****
***********@*****.***
PROFILE:
Energetic Customer Service Professional with 5 years’ experience in the customer service and hospitality industry. Highly effective customer resolution skills, with the ability to work under pressure in a fast pace environment. Excellent communication skills and being detail-oriented worker has resulted in an increase in productivity. Enthusiastic team player with an excellent work ethic with a proven track record to build and maintain customer relationships.
WORK HISTORY:
Hartfield-Jackson International Airport, Atlanta, GA. 2011-2012
Housekeeper
Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Emptied wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Marriot Hotel, Atlanta, GA. 2010-2011
Office Intern
Greet, register, and assign rooms to guests of hotels or motels.
Issue room keys and escort instructions to bellhops.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Answer telephones, direct calls, and take messages
Contact housekeeping or maintenance staff when guests report problems.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Hill, Pg. 2-678-***-****
VOLUNTEER EPXERIENCE:
Care Taker 2012-2015
MEMBERSHIPS:
Urban League of Greater Atlanta
Workforce Education & Training
EDUCATION:
South Atlanta High Complex- Atlanta, GA.
High School Diploma
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