Customer Service Executive Director
Resume:
William J. Bryant
*** *. ******* ** **** TX ***09
Email: ***********@*****.***
Phone(c)
OBJECTIVE
To enter into a position with opportunity for advancement into management drawing upon my past work experience in administration, sales, operations and management.
QUALIFICATIONS
Operations Management, Sales Management, Customer Service Management, Personnel, Facility Planning, Budgets, Employee Relations and Warehouse Operations.
WORK HISTORY
Corinthians Retirement - Carrollton TX
Executive Director 2013- 2019
Provide leadership, supervision, training, guidance and communication. Develop and implement techniques and resources through effective community relations, special events direct inquiry calls and tours. Follow approved operating budget. Assess resident satisfaction through continued personal interactions. .Develop and maintain staff who provides quality service and ensure resident satisfaction. Submit reports, invoices and other financials; record revenue and expenses and manage all day to day aspects of the community.
Cottonwood Estates - Plano TX
Manager 2008- 2013
Provide leadership, supervision, training, guidance and communication. Develop and implement techniques and resources through effective community relations, special events direct inquiry calls and tours. Follow approved operating budget. Assess resident satisfaction through continued personal interactions. .Develop and maintain staff who provides quality service and ensure resident satisfaction. Submit reports, invoices and other financials; record revenue and expenses and manage all day to day aspects of the community. Maintained census of 98% - 100% for 30 consecutive months.
Northwest Title and Escrow
Escrow Loan Closer 2004- 2008
Employed as a loan closer, my duties included collection and examination of documents for closing of various types of mortgage loans; I coordinated physical closings with title companies, realtors, buyers and sellers. I also handled various types of problems, funding and shipment of complete closing packages.
EDUCATION
Raytown High School
Rocky Mountain College
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