Community Resources Support Coordinator

Mahala Sterling-Rowe

954-***-**** **************@***.*** Palm Bay, FL 32909

EDUCATION

New York City College of Technology New York City, NY

Bachelor of Science in Health Services Administration 2010 – 2012

Certifications: Basic Life Support (BLS)

WORK EXPERIENCE

Advocates for Opportunity Inc. Fort Lauderdale, FL

Waiver Support Coordinator, Supervisor Aug 2014 – Present

Supervise and mentor 10 support coordinators, each managing caseloads of 43+ clients, contributing to company growth.

Manage a personal caseload of 43+ clients, providing advocacy and facilitating access to support through Medicaid, Medicare third-party payers, and community resources, enhancing recipients’ self-direction and safety.

Meet clients and family needs in a timely manner and conduct home and facility visits every 1-6 months by listening attentively, being patient, exploring and providing local community resources and state funding that exceeds their expectation.

Develop and implement comprehensive care plans tailored to individual client needs, ensuring timely and effective service delivery.

Conduct regular multidisciplinary team meetings to review client progress and adjust care plans as necessary.

Demonstrated exceptional commitment by accepting calls after hours to accommodate international guardians.

The Center for Developmental Disabilities, Inc. Woodbury, NY

Direct Support Professional Jan 2011 – July 2014

Assisted adults with developmental disabilities in daily living skills, hygiene management, and medication administration.

Provided therapeutic intervention and conflict resolution, ensuring a supportive and safe environment.

Organized and facilitated recreational activities, advocating on behalf of clients to enhance their quality of life.

Eihab Human Services Queens, NY

Direct Care Counselor Mar 2009 – Oct 2013

Supported children with severe emotional disturbances in daily living skills, hygiene management, and medication administration.

Implemented therapeutic interventions and conflict resolution strategies to foster a safe and nurturing environment.

Coordinated recreational activities and advocated on behalf of children to promote their overall well-being and development.

Neighborhood Health Providers New York, NY

Medicare Marketing Representative July 2008 – Feb 2009

Educated seniors about Medicare Advantage Plan benefits through community events and seminars.

Conducted outreach and developed relationships within the community to promote awareness and participation in the Medicare Advantage program.

SKILLS :Microsoft Office (Word, Excel, Access), Management, Communication, Management, Collaboration, Leadership

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