Project Coordinator Security Clearance

RAYMOND E ISLER

919-***-**** PUBLIC TRUST SECURITY CLEARANCE *******.****.*****@*****.***

RALEIGH, NC 27603 HTTPS://WWW.LINKEDIN.COM/IN/RAYMONDISLER/ PROFESSIONAL PROFILE

Educational Technology Coordinator 8.2024 – Present National Heritage Academies

The Educational Technology Coordinator Collaborates with the school’s leadership team and technology teacher/LTS to provide professional development for new technology.

Provide technical support (e.g., hardware repairs, including, but not limited to, Chrome book repairs and other devices critical for virtual learning).

Manage, deploy, and repair school-based technology. Project Education/Coordinator 11.2023 – 03.2024

WeProject (Contractor)

The Project Education/Coordinator is a newly formed position within the Utilities and Metering management team.

Identified new product offerings in Water, GAS, and Electric hardware and software.

Develop and identify training tools for LMS and Course delivery to employees.

Created roadmaps and scheduled training sessions for employees and customers.

Maintain and assign external team’s access and permissions to Marketing tools. MTO Application Administration 08.2022 – 09.2023

Web Design Software Inc (Contractor) – Netapp Corporation The MTO Applications Administrator is a newly formed position within the Marketing Technology Office. The MTO is a Professional Services organization responsible for developing and managing Netapp’s global application portfolio.

Participate in technical meetings evaluating new and current Technologies.

Perform and assist in user access audits of application databases.

Assist as needed on Global Marketing Projects and offerings.

Maintain and assign external team’s access and permissions to Marketing tools. Project Coordinator 07.2021 – 06.2022

Compunnel Software Inc (Contractor) – Xylem Corporation The Project Coordinator will be part of a newly formed team within the Professional Services organization responsible for scheduling our Advanced Metering Infrastructure (AMI) Utility customers for server upgrades, communicating status to customers and within the internal teams. The Project Coordinator reports directly to the Professional Services Project Manager.

Assist with being a liaison to drive key deliverable milestones, intake requests and support escalations.

Reconcile upgrade requests in all tools where they are documented to ensure data consistency.

Help generate and execute ideas for improving internal processes with a positive and constructive attitude.

Help maintain data quality for dashboards and metric reporting.

Assist as needed on other Upgrade Services projects with Utilities: Electric, Water, and GAS

Create RNI Work Orders in Sales force (Lightning/Classic) for Customers.

Maintain records within custom Smart Sheets for individual Customers.

Update, Maintain, and Utilize documents within Confluence.

Setup and Schedule ZOOM meetings to discuss customer issues and questions about the upgrade process. Staff Development Specialist 01.2021-03.2021

Office of the Controller (Temporary) – State of North Carolina The Technology Producer to assist Oracle Trainers in the virtual delivery of end user training on Oracle Financials software Platform. The State is implementing a statewide ERP financial system called the Financial Backbone Replacement (FBR) project. The objective of FBR is to deploy financial application capabilities to replace and enhance the functionality currently provided by the NCAS and CMCS accounting systems with Oracle Cloud Financial applications. The solution deployed by FBR will serve as the foundation for the State's further technology system of record processes.

Provided direct support on day-to-day operation with tools including the evaluation of system usage.

Monitored response time and primary support for detection and correction of operational problems.

Assisted learners with technology questions or concerns; post and tabulate the results of in-session polls and quizzes

Assisted with class record-keeping, including attendance; monitor class chat and curate questions for the presenter; facilitate breakout sessions to ensure users stay on track.

Evaluated and Managed Agents on performance of Department objectives. Response Center Supervisor IC3 02.2020-10.2020

Manpower (Contractor) – United States Postal Service Provide direct support on day-to-day operations with tools including the evaluation of system usage, monitoring response time and primary support for detection and correction of operational problems.

Evaluate and Manage Agents on performance of Department objectives.

Conversed with international stakeholders to prepare execution plans for postal products.

Established partnerships with international stakeholders and served as the major liaison for postal projects.

Data Entry / Assurance using Sales force 360 tools and CAT (Customer Acceptance Testing).

Generally focused on repetitive tasks/activities while maintaining quality of processes.

Remote supervision of staff and engagement with customers via email and chat sessions Technical Support Engineer/Customer Management 05.2019- 02.2020 Pyramid Consulting / Client Caterpillar

Monitors network systems to ensure overall environment stability. Implements IT infrastructure systems and utilizes Service Now application. Guides multiply projects with new software applications and recommended best implementation plans to mitigate risk.

Maintains baseline systems security, according to the organization's policies

Oversees the installation, implementation, configuration, and support of system components

Collaborates with senior level management to deliver high quality in a fast-paced and demanding IT enterprise environment

Reviews service performance reports identifying any significant issues and variances, initiating, where necessary, disciplinary actions and assuring that all outstanding matters are traced up

Utilized MS Azure to manage and provision applications.

Executes application support for Outlook and 365 Office software Field Support Engineer II (Siemens Techbar Lead) 04.2018- 08.2018 NSC Global / Client Siemens

Overhaul the migration of Windows 7 to Windows 10 desktop systems for internal users. Resolve clients' issues and offers exceptional customer service.

Prioritized user access and reset passwords utilizing (Bit Locker, domains, and PKI)

Conducted vulnerability scans using scanning tools and recognized vulnerabilities in security organizations

Assess adequate access controls based on the principles of least privilege and need-to-know

Developed methods to monitor and measure risk, compliance, and data assurance efforts.

Managed local and remote inventory of Laptops and Mobile devices for assignments to employees.

Utilized ITSM methods via Service Now cloud application.

Worked with Level3 support to utilize ITIL processes on new service offerings Coordinator of Non-Credit Computer Education 06.2010-12.2017 Wake Technical Community College

I served as the coordinator for IT and Open Technologies for Wake County where I Interviewed and Hired instructors to teach courses while managing processes and functions that support the mission of the Department and Division of Workforce Development. I also provided direction and monitored all significant activities so that courses are delivered successfully.

Created and managed Adult Education computer courses.

Supervise, Coach, and evaluate teachers/instructors on performance and student evaluations.

Counsel current and potential students in course offerings.

Managed course enrollments and registration processes.

Teaching, presenting, and coaching Professional Development courses.

Evaluated Classrooms for the appropriate Hardware and Software needed to teach the courses.

Managed classroom Hardware, Software, and Video upgrades.

Maintained inventory of Android, iPhone, and Raspberry PI’s for use of students.

Manage, Develop, and maintain the following Programs: Oracle DBA, Perl, JAVA, AutoCAD, Revit, Solid works, SAS, CompTIA-A+, Network+, Security+, Linux+, Server+, Cisco-CCENT, CCNA, CCNA Security, Computer Forensics, Android Mobile Phone Apps, iPhone, C++, C#, Big DATA, VMware, IOT, and Cyber Security. Executive Director of Programs (Elect) 01.2010-12.2010 NC Piedmont Triad Chapter of the Project Management Institute (PMI) I served as a member of the board of Directors for the Triad Chapter of PMI in Greensboro, NC.

Attended Chapter Monthly Board Meetings.

Shadowed the incumbent Director of Program to learn all processes. IT Storage Technical Project Manager 04.2004 -10.2008 IBM Systems and Technology Group

Spearheaded the main portfolio of the IBM Storage and new products $2M- $700M. Supervised a small team of IT professionals and implemented new business processes to adhere by the company mission.

Authored, updated, and created drafts for program support.

Generate reviews as good formal review documentation for continuous improvement.

Coordinated with off-site teams and external organizations to conduct data calls as needed

Assured that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.

Experience working with cross-functional teams and Matrix organizations.

Experience in leading meetings (calls/WebEx/in-person), state the project goals and objectives,

Managed the Software Development Full Lifecycle (SDLC) activities to include the definition of scope,

Developed schedules, resource provision, hazard identification and mitigation, communication with clients and project team members, and oversight of the change management process.

Provided relationship management with internal and external information technology process owners using assertiveness and negotiation skills.

Collected data on Defects in the field using IBM tools for analysis. WW Development Engineer/Staff Scientist 07.1999 - 4.2004 IBM Systems and Technology Group

Worked on the new product roadmap and main portfolio of the IBM HW Server new products $2M- $700M. I Represented Global Service and Support mission gathering requirements from the US and other GEOS for development. I worked with Vendors on first and second source stocking of FRU parts in each GEO before Ship Support and GA. I was the primary contact for ISV’s and IHV for interoperability matrix for all server products.

Developed service & support requirements documents to submit to procurement for RFP’s.

Managed all project deliverables and developed service cost estimates to maintain WW warranty budget.

Worked with procurement, marketing and development on negotiations with vendor contracts for parts and services.

Developed staffing plans based on predecessor product data using head count estimator tools.

Interfaced with members of the WW support teams on project status, schedule, and issues.

Post product support and lifecycle management.

Worked with Development to create and evaluate publications and Redbooks. E.g. eServer x445

Developed Website for Product Offerings. E.g. Cluster Bundles

Engaged and maintained relationships with OEM’s, E.g. INTEL, DELL, Microsoft, Cisco, Brocade…etc.

Member of TSANET where I provided feedback on HW, firmware, and SW solutions. EDUCATION AND CERTIFICATIONS

Master of Science in Cybersecurity Law, University of Maryland Francis King Carey School of Law Candidate 2023 – 2026

Project Management Certification North Carolina State University Bachelor of Science North Carolina Central University in Mathematics and Secondary Education TECHNICAL SKILLS

Platforms/Networking MVS/VM Mainframes Windows Server 2008 Active Directory UNIX AIX IBM DS4xxx/5xxx Storage Manager REL5/6/7 Windows 7/10/11 Enterprise/10 VMware Virtual box O365 Citrix Symantec Endpoint PGP SAP LAN VPN SaaS Smart sheet PaaS Sales force Slack ASANA RAINFOCUS

HIVE9 Power shell

Software/Middleware VOIP Adobe Reader Photoshop Apache Web Server DS3000/4000 Storage Manager MS Project TCP/IP FTP IBM Notes Workstation/ Server Service NOW Netpro SharePoint Microsoft Teams Microsoft Azure Cyber ark Symantec VIP Manager Citrix Xendesk VDI Root Cause Analysis SCCM MS Word Excel PowerPoint ZOOM Google

Hardware/Systems ThinkPad’s Desktops Workstations Servers Mainframes pSeries xSeries Storage Tape Libraries SCSI/Fibre/SSA/SAS Storage Enclosures Datacenter Rack Mounts PDU’s Heterogeneous Systems Project Management IBM IPD Clarity Project Management Process PMI AGILE SCRUM Waterfall SDLC SWOT Request Funds Proposals Statement of Work (SOW) Contracts ITIL PMBOK DOU MSA Smartsheet AWARDS AND PROFESSIONAL DEVELOPMENT

Member Global PMI – Project Management Institute ID#531****-**** – 2023 Member North Carolina PMI Chapter 2022 – Present

FBI (Federal Bureau of Investigation) InfraGard-NC Eastern Chapter 2017 – Present 5th Annual RED DART NC Security Summit 25 April 2019 IBM Asset Based Services/Knowledge Management, Intellectual Property, and Licensing 2007 7 IBM Thanks Awards for quick responses to Pre-Sales Teams 2005 - 2008 IBM Bravo Award for Stand-alone tool development for US Federal Secure Accounts 2006 IBM Business Ethics and Compliance Certification 2005 Outstanding Technical Achievement Award (HW Inventory Coordinator) – Netfinity / IBM PC Server Help Center, January 1999

Outstanding Technical Achievement Award IBM US PC Server Help Center 1996, 1997, 1998 Technical Achievement Award / Promotion to IBM US Senior Product Specialist 1996 IBM US PC Help Center Technical Award 1993

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