Customer Service Delivery Driver

Yancy Anderson

Elgin, IL ***** 224-***-**** ***************@*****.***

Summary

Skilled Full Service Shopper competent in handling high volumes of both listed and pre-organized orders. Expert in using latest technology to manage deliveries and optimize routes. Dedicated to achieving strong customer satisfaction scores and repeat business. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Hardworking and reliable Personal Shopper with strong ability in communicating. Offering great customer service . Highly organized, proactive and punctual with team-oriented mentality.

Skills

Verbal and Written Communication

Planning and Organization

Prioritizing Orders

Verifying Order Accuracy

Experience

PERSONAL SHOPPER 02/2022 - Current

Wal-Mart - St. Charles, IL

Satisfied customers with quick, accurate service under tight deadlines. Maintained positive relationships with grocery store personnel by being consistently professional and friendly. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

WAREHOUSE ASSOCIATE 12/2021 - 02/2022

Amazon - Elgin, IL

Updated inventory and production information using warehouse management systems and scanner guns. Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise. Packed materials and items in designated crates and boxes and properly sealed and labeled crates. Received deliveries, scanned packages and updated orders in internal database. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. DELIVERY DRIVER 06/2019 - 02/2020

Amazon - Elgin, IL

Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty. Planned efficient routes and adjusted strategies based on current weather and traffic information. Loaded, balanced and secured product to safely transport goods. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Answered customer questions regarding products and resolved issues with order accuracy and quality. DELIVERY DRIVER 08/2015 - 03/2019

Advanced Auto Parts - Carpentersville, IL

Handled merchandise in accordance with product handling standards. Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.

Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands. Established relationships with customers through use of interpersonal, active listening and inquiry response skills. Education and Training

Dundee Crown High School - Carpentersville, IL High School Diploma 05/1992

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