Customer Service R Technician
Resume:
Donovan Martinez Aguirre
Phoenix, AZ *****
**********************@*****.***
Newly recognized HVAC/R technician, graduated from Arizona Automotive Institute with a 3.24 GPA and a good understanding of the trade and how it works. I am willing to continue learning and expanding my knowledge to better assist the company and its customers. I am very motivated to improve my skills and apply detailed analysis of system maintenance and efficiency to best help our community. I am very passionate about this trade and am excited to acquire a more advanced understanding, allowing me to develop both intellectually and hands-on. I aim to work more efficiently in troubleshooting and identifying issues and providing clear explanations to customers to help them understand what is wrong and guide them through the next steps. Learning about HVAC/R has truly made me appreciate it, and I enjoy how this trade stimulates my brain to keep learning and growing. I am prepared to work hard to become a respected, detail-oriented professional with an outstanding reputation, instilling confidence in both my work and the company I represent. I look forward to building relationships with customers, earning their trust, and delivering respectful and honest service to encourage them to call us back to help due to our amazing customer service and dedication to help others. Work Experience
Laborer
Night N day signs LLC-Phoenix, AZ
May 2023 to Present
My position is to keep a clean work space at the job site, as well as installing indoor and out door signs for business. I also have beginner knowledge in Electrical and rewiring work. Another skill is operating a boom, scissor lift, and fork lift, as well as operating tools and machinery.
Supervisor
Sam's Club-Phoenix, AZ
November 2022 to April 2023
I was in charge of maintaining a well organized front end. I would manage multiple associates and making sure they got there breaks and lunches in a timely manner. I also was responsible for managing our metrics to make sure we are meeting company expectations. supervisors were also responsible for disciplining associates and terminating them in need be, this included hiring and interviewing possible candidates for open positions throughout the store. We as supervisor were in charge of multiple departments when saw fit such as our, fulfillment center, lot attendants, Café, Jewelry center, customer service, and our sales floor. I had a few more skill sets due to being given opportunities to further my knowledge throughout the store that allowed me to assist more in these other departments.
Trade school in HVAC
Arizona Automotive Institute - Phoenix, AZ
October 2023 to August 2024
High school diploma
Moon Valley High School - Phoenix, AZ
August 2016 to May 2020
Skills
• Cash handling (4 years)
• Communication skills (5 years)
• Accounting (1 year)
• Retail maths (4 years)
• Delivery Driver Experience (1 year)
• Sales (3 years)
• Cashiering (4 years)
• Project management (3 years)
• Marketing (1 year)
• Fuel attendant (3 years)
• Time management (3 years)
• Leadership (2 years)
• Customer service (5 years)
• Organizational skills (3 years)
• Flatbed
• Refrigeration
• HVAC/R
Certifications and Licenses
EPA Certification
EPA Universal Certification
Driver's License
HVAC Certification
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