Technical Support Systems Analyst
Resume:
Sterling Talmage Smiddy August ** ****
Oceacside, Ca 92056
CAREER OBJECTIVE:
RELATED JOB EXPERIENCE:
*/**-******* ********** ******** ASSOCIATES, Oceanside, Ca InssspectionSoftware.com Started as a one person Telephone Support Technician-Programmer for a Claris FileMaker data base program Called ( lnspecTrix ) Home Inspection Reporting system a commercial and Residential Real Estate inspection reporting program. On line support through out the United States and Canada. On call 247 for over 1000 software users. Exhibitor at 4 to 6 Convention per year displaying Home Inspection products and software. Supporting all types of hardware from Laptops, Pen-base systems to Novell Servers, Window's 95, 98,10 and pear to pear networks and printers. Promoted to senior programer, support supervisor in 1997. Responsible for training support personal, writing and designing all program updates and inspection program procedures. Currently Systems Analyst, Technical Support Supervisor. In charge of all in-house High Tech Systems (Hardware and Software, Custom Programming in Claris FileMaker 3.0, 4.0, 5.0 through 16.0. All my software is cross plat formed with Windows and Apple ios. San Diego, CA Senior Support Analyst, First Line of Support for all Hardware and Software. On Site and Modem support for over 70 Hospitals Over 5000 nodes using Novel, Etc... Responsible for all phase of Operating Room Schedule, Surgical Procedures, Implants, Inventory, Cost Analysis, Reporting, Installing, Upgrades, and Training. Writing custom software to customize each Hospital posting and closing journals. On call 24 hours per day, 7 days per week.
., San Marcos, CA Systems Analyst, Novel Network. Office Manager and Finance Director. In house typesetting and computerized graphics. Carlsbad, CA aka SYNTAX “KAYPRO”SAN DIEGO, Carlsbad, CA Technical Support Specialist. In Charge of RMA Department, quality control, and customer service for computer manufacture and repair (8088, 286,386, 486). I repaired systems that failed the QA test
(approximately 25 to 75 systems per day).
., Carlsbad, CA Systems Analyst. Programming and hardware support for 8088, 286, 386, Apple 2E and compatible computers. Software and technical support for a medical dietary therapy program for Cardiac Rehab and Heart Patients. Working with doctors, dietitians and staff. Integrating and implementing Novel networks.
., Carlsbad, CA General Manager for a major retail computer store. Supervisor to approximately 15 to 25 employees. Complete marketing and sales training with technical support (Apple andI BM) and Special programming for business. Sterling Talmage Smiddy email *******@*****.***
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RELATED JOB EXPERIENCE Continued...
Honolulu, HI Technical support and repair technician for a computerized banking network. On-site service of automated banking teller machines.
, Fort Worth, TX Field service technician. On-site service of 25 automated tellers. On call 24 hours per day 7 days a week with 2 hour response time. Minneapolis, MN Systems Analyst for the United States Air Force SAC
(Strategic Air Command) on the Univac 1050-2 mainframe computer system. Complete on-site repair of the 1050-2 system peripherals included 2 high speed line printers, 4 tape drives, 2 card readers, 500 mg-bite fastran drum unit For mass storage, and 25 remote teletypes. Oncall 7 days per week 24 hours per day with a maximum 2 hour response time.
.,Westlake Village, CA Systems Analyst for the United States AirForce on the Univac 1050-2 computer system. On Site service and tech support for complete mainframe computer system.
, CLARIS FILE MAKER 6/96-9/96 CLARIS FILE MAKER DATA BASE Relational STRUCTURED PROGRAMMING STUDY.
, SanMarcos, CA AA in Computer Information Systems. 3.6 GPA
, Fort Worth, TX Special training course for repairing automated teller machines.
., Westlake Village, CA Special training for repairing the Univac 1050-2 mainframe computer system.
, Southfield, MI AA in Computer Technology via North Western. 3.3 GPA Courses completed: Electronics (Basic, Passive, Active, Digital); Programming (Basic, Assembler). This course is designed for complete computer repair by Control Data Corporation. Completed under the Vocational Rehabilitation program for Disabled Veterans.
, (Vietnam Era) from the United States Anmy with a 30% retirement pay. The 1O-point Veteran Preference applies. Page 1 of 2
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