Customer Service Data Entry

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MELODY

EYOB

M

E

Ellicott, MD 21043, 240-***-****, ********@*****.*** Current student working toward Security+ in Cybersecurity and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Assertive customer representative uncovers and

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

• Appointment Scheduling • Product Knowledge • Data Entry

• Call Management • Computer Proficiency • Decision Making Coordinator September 2023 - Current

Copper Canyon Grill Arundel Mills, MD

• Assisted with recruitment, onboarding, and training of new team members.

• Offered flexible working hours to cover busy shifts during periods of high demand.

• Monitored dining area to track seating availability, service and occupancy.

• Coordinated waitstaff to balance workload between restaurant sections. Customer Service Representative March 2021 - Current Green Star Milling Middle River, MD

• Managed customer calls efficiently in fast-paced call center environment.

• Built trusting relationship with customers to better understand needs.

• Handled customer inquiries, payments and service requests.

• Documented, researched and resolved customer service issues.

• Reviewed invoices for accuracy and completeness before processing. EDUCATION

LANGUAGE

Generated check runs based on approved invoices, ensuring timely disbursement of funds to vendors.

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Matched purchase orders with corresponding invoices, identifying any discrepancies for further investigation.

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Leader November 2019 - September 2023

Chick Fil A Columbia, MD

• Inspired teams using motivational leadership style.

• Tracked employee performance to determine areas of strength and improvement.

• Attended and contributed to regular managerial meetings. Howard Community College, Columbia, MD

Certification

UMGC, Hanover, MD

Native

Tigrigna

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