Pega

Resume

Allen Haynes Immaraj

Mail ID: *********@*****.***

Mobile: +1-945*******

PROFESSIONAL SUMMARY

8+ years of experience in Pega PRPC application analysis, designing, development, enhancement, and maintenance, complemented by a cumulative 13+ years in Information Technology

Experience in Pega Case Management, Process Flows, Activities, Data Transforms, Data Pages, SLAs, Background Processing, Integrations, Reporting, and Logging in the PRPC application

Proficient in utilizing debugging tools including Tracer, Clipboard, Live UI, and Pega Logs for efficient issue resolution and application performance enhancement

Adept at logging into Kibana and leveraging Console Logs for comprehensive application monitoring and effective troubleshooting

Experienced in implementing OAuth for secure access and integration with Pega DX APIs, ensuring robust authentication and seamless data exchange

Experienced in SQL and PL/SQL for robust database querying, manipulation, and procedural programming

Developed and reviewed product rules for migration to higher-level environments.

Implemented business and process-related reports and Bix Extract files.

Developed and implemented integration services utilizing Service Packages, Service Rules, and Connectors to consume external systems.

Implementation of Data Base objects like views, Procedures, Functions and Packages.

Good Experience in Production Support and managing tasks.

Technical Skills

Pega/Frameworks : PRPC 7.x,8.x

Programming Languages : Java, JavaScript, SQL, PL/SQL

Databases : Oracle, Postgres, Cassandra, MS SQL

Web /App Servers : WebSphere, Tomcat

CERTIFICATIONS

Certified System Architect (CSA 7.2)

Certified Senior System Architect (CSSA 8.6)

Certified Pega Decisioning Consultant (CPDC 8.8)

Education

B.Tech in Electronics and Communication Engineering from JNTU Hyderabad in 2010 with 71.50%

WORK EXPERIENCE

Senior System Architect at Verizon (Mar 2024 to Aug 2024)

Verizon has implemented its 5G business using Pega to orchestrate the flow for providing new 5G products, offers, and promotions

Developed and implemented CJCM Journey using Pega Case Management features like Case Type, Process Flows and Advance shapes.

Implemented business logic using Flows, Data Pages, Decision Rules, Activities and Data Transforms.

Collaborated with CXP and SOP application teams to develop REST Connector and Service integration contracts

Being part of code reviews, unit testing, and migration of changes to higher environments, followed by validating the changes migrated

Implemented background processing using Pega's Queue Processors and Job Schedulers.

Leveraged Kibana and console logs for effective troubleshooting and monitoring.

Experienced in integrating with external systems using Pega DX APIs and OAuth.

Implemented robust data validation processes to ensure data quality and integrity.

Contributed to security application design by establishing Operators, Access Groups, and Access Roles.

Effectively resolved reported defects and enhanced business processes.

Leveraged debugging tools such as Tracer, Clipboard, Live UI, and Pega Logs to troubleshoot issues.

Collaborated seamlessly within Agile teams, actively participating in sprint planning and delivering high-quality solutions.

Senior System Architect at American Express (May 2021 to Mar 2024)

Global Phone Sales and Acquisitions (GPSA) application is used by the CCP’s who will be taking calls from the TFN numbers from prospects wanting to apply for American Express products and services offered

Designed and implemented Pega Case Management solutions for the GPSA application..

Implemented business logic using Pega's core components, including Flows, Activities, Data Pages, Decision Components, and Data Transforms.

Collaborated with application teams to define and establish contracts for REST integrations.

Implemented background processing using Pega's Queue Processors and Job Schedulers.

Implemented Single Sign-On (SSO) for the application using LDAP for connectivity with Amex Active Directory.

Utilized Bix Extract to transmit required information to downstream systems.

Created rule set versions and product rules necessary for application development and migration.

Performed unit testing and migrated changes to QA and production environments.

Developed and managed declarative rules, decision rules, data transforms, and activities.

Configured case-level SLAs to manage and prioritize open cases.

Implemented multiple validation levels to ensure high data quality.

Contributed to the design of security applications by setting up operators, access groups, and access roles.

Utilized debugging tools including Tracer, Clipboard, Live UI, and Pega Logs for issue resolution.

Managed and resolved production issues to ensure system stability and performance.

System Architect at Cox Automotives (June 2019 to May 2021)

Manheim, a division of Cox Enterprises and the world's largest automobile auction company. Specializing in vehicles from leases or unsellable by original dealers, Manheim connects these cars with dealers who can market and sell them. Pega empowers Manheim to adapt and enhance their functionality, delivering flexible solutions to support their workforce

Developing user stories on Pega 8 utilizing Pega Case Management Features.

Implemented business logic using Pega's core components, including Flows, Activities, Data Pages, Decision Components, and Data Transforms.

Implemented background processing using Pega's Queue Processors and Job Schedulers.

Performed unit testing and deployed code to Higher environments.

Collaborated with integrated teams to maintain and configure REST connectors and services for testing on lower environments.

Managed and resolved production issues to ensure system stability and performance.

Implemented Business and Process related reports to track and improve the business.

System Architect at New South Wales (Feb 2016 to June 2019)

Developing user stories on Pega 7.2 based on business requirements

Managed deployment and unit testing of applications for each sprint.

Involved in interaction with product owners for better understanding of the business requirements

Worked on design and development of several functionalities with in application

Worked on flows,declarative rules, when rules, activities, validations, OOTB Methods and functions

Developing User Interfaces, screen layouts using Section

Addressed and resolved production support defects to ensure system reliability and performance.

Prepared product files, deployed code to higher environments, and validated the migrated changes.

Conducted unit testing and regression testing to ensure application quality.

Application Developer at Vertiv (Sep 2010 to Feb 2016)

Implemented the upgrade project from Oracle Apps ERP v11i to vR12.1.3.

Retrofitted custom Cemli objects to align with the upgraded system.

Developed integration between Order Management (OM) and Accounts Payable (AP).

Implemented business logic using PL/SQL and SQL.

Provided production support for the APAC and EMEA regions.

Created payment formats and Oracle WebADI as part of the upgrade process.

Developed reports using RDF and XML Publisher.

Prepared technical and test documentation for objects.

Migrated changes to higher instances as part of the deployment process.

Conducted peer reviews of code changes and technical documentation.

Provided support to the team by addressing queries and managing code changes.

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