Customer Service Representative
Resume:
David Harris
Newark, DE *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Pro Desk/Tool Rental Customer Service Representative The Home Depot-Newark, DE
July 2024 to Present
Deliver top notch service to give our customers an excellent shopping experience. Promote Home Depot App, specialty services, credit, Pro Extras.
Branch Manager
Marjam Supply/FBM-Newark, DE
September 2015 to June 2023
Oversee the daily office, warehouse, operations and administrative services focused on efficiency in sales
& operations.
Key Accomplishments:
Lead dynamic sales team to record sales increases. Cultivate key business relationship for the generation of revenue and new opportunities as well as retention of existing
accounts.
Implement and audit sales and warehouse processes for increased proficiency. Manage P&L statements for increased profitability. Oversee and budget all trucking and warehouse processes and repairs for increased profitability. Proficiency utilizing CRM system to engage new and grow existing customer business. Proficiency with procurement and inventory
Certified to operate warehouse powered equipment
Managing all third party shipping and logistics.
Plan and budget all purchasing to maximize profitability. Delivery of materials in company trucks.
Manage maintenance and custodial duties of the warehouse and offices. Pro Sales Manager/Specialist
Lowe's Company-Newark, DE
2008 to 2013
Manage a dynamic Pro Sales team successfully generating annual revenues of $6M. Key Accomplishments:
Developed and implemented auditing procedures aimed to manage onsite inventory to enhance service delivery and customer experience.
Supervised Community Activism team driving community involvement and charity. Utilized strategic marketing plans and sales techniques to develop relationships with potential clients. Proficiency utilizing CRM systems to engage new and grow existing customers. Proficiency with procurement and inventory
Manage all shipping and logistics
Certified to operate forklifts, reach lifts, cherry pickers, and power pallet jacks Completed supply deliveries to clients.
Fire Safety Technician
Hagemeyer NA-Boothwyn, PA
2007 to 2008
Inspected commercial site safety and fire equipment ensuring integrity, proper functionality and within expiration date.
Key Accomplishments:
Developed numbering systems, auditing processes, and checklists for departmental managers. Provided education to site managers on proper procedure and care of equipment. Assistant Store/Sales Manager
Lowe's Co-Newark, DE
1993 to 2007
Education
HS Diploma
Christiana High School
Skills
• Satisfaction
• Account development
• Procurement
• Customer service
• Process design
• Problem resolution
• Procurement Management
• Profit & Loss
• Auditing
• Sales Management
• Strategic Planning
• CRM Software
• Procurement Management
• Sales Management
• Profit & Loss
• Auditing
• Outside Sales
• Contract Management
• Supervising experience
• Customer service
• Sales
• Store management
• Leadership
• Profit & loss
• Account management
• CRM software
• Sales management
• Outside sales
• Auditing
• Procurement
• Procurement management
• Typing
• Customer relationship management
• Marketing
• Writing skills
• English
• Customer support
• Delivery driver experience
• Driving
• Microsoft Office
• Quality assurance
• Communication skills
• Analysis skills
• Inventory control
• Warehouse experience
• Forklift
• Shipping & receiving
• Pallet jack
Certifications and Licenses
Driver's License
July 2020 to September 2028
Non-CDL Class C
Pallet Jack Certification
Assessments
Management & leadership skills: Impact & influence — Proficient October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Warehouse shift leader — Proficient
April 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise include:
Account Development & Growth Leadership & Development Process Design & Implementation Strategic Analysis & Planning Sales & Customer Service Problem Resolution
Client Satisfaction & Retention Warehouse & Procurement Management
Contact this candidate