Customer Service Pharmacy Technician
Resume:
LATAJA FORD
Green Cove Springs, FL *****
************@*****.***
Experienced and reliable customer service professional with extensive experience providing assistance in a busy call center setting and data entering position. Strong dedication to helping resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Work Experience
Customer Service Representative
Citi - Jacksonville, FL
December 2023 to Present
Pharmacy Technician
Healthcare Services Group - Green Cove Springs, FL September 2022 to Present
Intake Coordinator
Highmark Inc - Remote
August 2021 to Present
Enter data into system
Take and make calls to providers
Triage cases
Public rel
Obtained notes and information for nurse case managers and adjuster. Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
Kept high average of performance evaluations.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Fax via biscom to providers
Emailing
Pharmacy Technician
UPMC PRESBY
August 2020 to July 2021
Filled medications from list provided by automated dispensing machine Verified quantities and prepared labels for bottles Displayed positive attitude while interacting with customers and peers Mixed intravenous solutions under direct supervision of pharmacist Documented and reported all discrepancies, damages and errors Maintained cleanliness and organization of Pharmacy department Prepared and affixed labels to prescription containers Participated in mandatory training programs and weekly huddle sessions Followed proper pharmacy and general safety and security procedures and processes Compounding in IV room Delivery Working in OR pharmacy Working with Kit check Stocked, labeled, and inventoried medication to keep accurate records. Benefits Verification Specialist
AMERISOURCEBERGEN
November 2019 to June 2020
Prepared various reports on benefit cost and trend analysis Maintained materials up to date for benefits orientations and open enrollment Promoted value added benefits of Firm with goal of increasing awareness and participation Demonstrated proficiency in MS Excel, including pivot tables, database management and report formatting
Established and maintained partnerships with employers and community contacts Supervised at least one non-exempt benefits administrator Opened, sorted and distributed incoming correspondence, including faxes and mail Played key role in managing benefit plan transitions for acquisitions Conducted presentations and meetings to explain benefits to employees Developed and updated, presented and distributed benefits communications to HR Managers and teammates.
Pharmacy Technician
ALLEGHENY COUNTY JAIL
April 2018 to November 2019
Delivery to nurses Stock medications Make medication order list Prepare meds for inmates being released Sick calls Clean work area Work with on base Read and comprehend inmates charts. Pharmacy Technician
Westpenn Hospital
March 2017 to April 2018
Answered incoming phone calls and addressed questions from customers and healthcare providers. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records. Education
Associates in Pharmacy
Pittsburgh career institute - Pittsburgh, PA, US
October 2017
Skills
• Pharmaceutical Compounding Order Entry
Ambulatory Care Aseptic Technique
Supply Procurement Dispatching
Supply Management VPN
Maintain Records Windows
Customer Transactions Data Entry
Filling Prescriptions Records Maintenance
Inspecting Equipment Behavioral Skills Development Medical Billing Research and Analysis
Presentation Skills Critical Thinking Skills
Typing Workflow Processes
Compounding Medications Insurance Authorizations
Clinical Pharmacy Experience Outpatient Procedures Microsoft Office CPT Coding
Project management Eligibility Requirements
Strategic planning Claim Processing
Insurance Verification Online Systems
Quality Assurance Clerical Support
Epic
• ICD-9
• Typing
• Live chat
• Customer service
• Order entry
Certifications and Licenses
Registered Pharmacy Technician
Driver's License
December 2022 to February 2031
CPR Certification
Present
Assessments
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Data entry: Attention to detail — Completed
August 2023
Maintaining data integrity by detecting errors
Full results: Completed
HR: Compensation & benefits — Completed
April 2023
Knowledge of compensation and benefits programs
Full results: Completed
Protecting patient privacy — Proficient
August 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
May 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Office manager — Proficient
July 2023
Scheduling and budgeting
Full results: Proficient
Workplace safety — Proficient
June 2023
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate