Quality Assurance Continuous Improvement

Hanika Deepak

Quality Assurance

******.******@*****.*** • 848-***-****

LinkedIn • NYC Metropolitan Area

Accomplished QA Leader with 13+ years of experience in software testing and quality assurance, excelling in managing QA teams, developing and executing advanced testing strategies, and ensuring exceptional product quality. Expert in Test Pyramid and Shift Left techniques, with a track record of leading diverse teams and collaborating with stakeholders to deliver high-quality products. Known for creativity in feature testing, maintaining brand standards, and using tools like Postman, Selenium, RESTAssured, BDD, and CICD to optimize Test Development in Agile Methodologies. Proven mentoring of Quality Assurance professionals, fostering continuous improvement and high performance. Professional Experience

Lead Consultant Quality, Thoughtworks Inc., NY

Domain: Retail, Mortgage, Heavy Machinery E-Commerce Industry Nov 2021 — July 2024

Led the QA mobile testing strategy for a major retail client, delivering critical functionality across 1,200 pumps with zero major customer issues. Implemented rigorous regression testing to ensure stability in a high-traffic environment for 40,000 user adoptions within the first month and generating $3M in sales through the mobile app.

Optimized UI test suites for Android and iOS using Espresso and XCUI Test.

Spearheaded test planning efforts for the modernization of their selling system for mortgage providers. Enforced automation for both UI and micro-services using Protractor with TypeScript, Cucumber, as well as Rest Assured.

Collaborated with developers for code reviews and crafted test strategies accordingly.

Utilized MounteBank as a mocking tool to improve the stability and reliability of the test suite.

Collaborated closely with stakeholders to initiate testing at the onset of the agile cycle. Actively engaged in story refinement, prioritization, and issue resolution.

Managed offshore testing teams, fostering seamless communication and effective knowledge transfer. Senior Consultant Quality, Thoughtworks Inc., NY

Domain: Airlines, Retail, Pharmacy

Oct 2014 — Oct 2021

Directed testing for critical client platforms & Mobile Apps used by partners, ensuring thorough validation and reliability.

Revolutionized testing efficiency by automating and refining the regression suite for Mobile automation using Calabash, Cucumber, and Ruby, significantly reducing manual effort.

Pioneered visual regression testing for the AIR4 platform by integrating the Ruby gem Nakal, streamlining quality assurance processes through CI/CD. This approach provided early feedback and reduced manual testing efforts by 70%.

Led the Defect Triage calls including various vendors to identify root causes and to ensure quick turnaround time.

Led backend service testing for search engine projects, ensuring precise product retrieval and optimizing user experience.

Led personalized savings center projects, managing API integrations and conducting comprehensive testing to ensure a customized user experience. Automated the same using Selenium Web driver Java.

Contributed to successful software development from test planning through Test Exit by engaging early in the process for launch of pharmacy-responsive websites. Also ensured the accessibility testing for the same.

Served as the Subject Matter Expert (SME) for the mail-order pharmacy project, assuming responsibility for software quality assurance across co-located teams. Coordinated testing efforts involving HIPAA legacy systems. Page 1 2

Consultant Quality, Thoughtworks Inc., India

Domain: Payment Gateway, Telecom

Oct 2011 — Aug 2014

Contributed to API testing, actively engaging in each phase with HTTP client and Postman, to ensure optimal functionality.

Applied automated testing for web services via Rest Assured, optimizing efficiency and accuracy in testing workflows.

Performed thorough security assessments for cloud-based applications, fortifying defenses against potential vulnerabilities.

Exhibited expertise in intricate analysis for third-party system integrations, providing insightful progress updates to clients and constructive feedback to developers.

Delivered zero production defects through successful integration testing with Amazon S3 and end-to-end production testing. Program Analyst, Cognizant, India July 2008 — Sep 2011

Successfully automated key workflows using QTP (QuickTest Professional).

Provided the automated scripts to the regression team for execution.

Reduced the regression testing cycle from up to a month to just 3 days, improving efficiency and enabling faster releases.

Empowered manual QA teams through comprehensive training on automated test script execution and maintenance, fostering a culture of efficiency.

Technical Skills

Testing Tools: Postman, RestAssured, SoapUI, QTP, GraphiQL

Programming Languages: TypeScript, Java, JavaScript, Ruby, Python (basics)

Test Automation Frameworks: Protractor, Cypress, Calabash, Selenium WebDriver, TestNG, BDD, Espresso, XCUITest

Database Technologies: PostgreSQL, MongoDB, SQL, GraphQL

Test Development Environments: Android Studio, Xcode, VSCode

Version Control: Git

Project Management & Cloud Tools: Jira, Azure, Quality center

Mocking Tools: Wiremock, Mountebank

Key Competencies

Domain Expertise: Extensive experience in QA with strong grasp of system development, ensuring end-user-centric testing.

Critical Thinking: Expert in identifying edge cases and applying advanced testing concepts like Test Pyramid and Shift Left.

Problem Solving: Efficient in managing test data, production testing, and maintaining system integrity.

Creativity: Skilled at breaking down features into testable segments for successful delivery.

Customer Focus: Delivers flawless user experiences, bolstering brand reputation with thorough testing.

Leadership: Effective at resolving blockers and articulating technical issues for quick solutions.

Presentation Skills: Creates compelling client presentations and leads triage sessions to pinpoint issues and enhance testing. Education

Bachelor of Technology, Bioinformatics, Sathyabama University, Chennai 2008 Page 2 2

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