Customer Service Data Entry

Aryel Owens

************@*****.*** 312-***-**** Chicago, IL linkedin.com/in/aryel-owens-647ba6216 SUMMARY

Seeking Technical Customer Support role with 3 years of experience in customer service and data management. Resolved technical issues at DoorDash, enhancing customer satisfaction; adept in verbal/written communication, data integrity, and report preparation. Proven skills in live chat support, call handling, and technical assistance at Walgreens. WORK EXPERIENCE

J.P. Morgan Chase & Co. Chicago, IL

Data Entry Clerk Aug 2023 - Sep 2024

• Entered and verified large volumes of data, ensuring high accuracy and maintaining database integrity through prompt error correction.

• Supported report generation and presentation preparation, facilitating efficient information dissemination.

• Collaborated effectively with team members to meet critical deadlines and maintain consistent data quality standards.

DoorDash Inc. Chicago, IL

Digital Store Shopper Feb 2023 - Jan 2024

• Resolved technical issues to enhance customer satisfaction.

• Assisted in the organization and placement of food items according to company policies.

• Addressed billing issues and order inquiries, contributing to a 20% increase in profits. Amazon Inc. Matteson, IL

Fulfillment Associate Jan 2022 - Apr 2024

• Utilized strong verbal and written communication abilities to transcribe key information from vendors and customers.

• Conducted accurate inventory counts to support daily analysis and operational efficiency.

• Maintained precise records to ensure data integrity and support decision-making processes. Walgreens Inc. South Holland, IL

Customer Service Associate Oct 2020 - Aug 2021

• Monitored claims and coordinated with physician services to ensure accuracy and efficiency.

• Provided technical support and contributed to various store responsibilities, enhancing operational workflow.

• Managed customer interactions effectively via live chat, email, and telephone communication channels. EDUCATION

Moraine Valley Community College

Associates of Liberal Arts, Nursing

Palos Hills, IL

SKILLS

Able to Type 32 WPM • Microsoft Suite • Attention to Detail • Problem Solving • Email and Live Chat Support

• Efficiency • Good Communication • Teamwork • Technical Troubleshooting • Operating Systems Knowledge • Help Desk Support • Customer Relationship Management (CRM) • Time Management • Adaptability • Patience • Networking Fundamentals

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