Customer Service Specialist
Resume:
DOMENIQUE
WALKER
*******@*****.***
OBJECTIVE
Focused customer service specialist
skilled in sales and customer
relationship development. Looking
to use my exceptional interpersonal
and relationship building skills to
help increase customer retention.
SKILLS
Adaptability; Conflict resolution;
Product knowledge; Proficiency
EXPERIENCE
TGI FRIDAYS
April 1st, 2018 – Present
Ensured customer satisfaction
Worked collaboratively with other staff to minimize wait times for all customers, regardless of which table they were at
Coached Junior servers to improve customer experience Maintained extensive knowledge on the menu to educate diners and answer all of their questions
INNOVATION CLEANING SERVICES/ PATRICK
LORENZO CLEANING SERVICES
December 1st, 2021- Present
Facilities Manager and Supervisor for an Authorized Commercial cleaning franchise based in Jacksonville. Over sees the entire cleaning crew of 15, ensuring all cleaning tasks are completed before the end of the night
Guarantee all tasks are completed effectively and thoroughly Delegate jobs, give instructions and explanations and answer inquiries about the cleaning process.
GC SERVICE
July 20’- September 2021
Maintain accurate and current customer account data with manual forms processing and digital information updates Provided accurate and appropriate information in response to customer inquiries
Made reasonable procedure exceptions to accommodate unusual customer requests
Demonstrated mastery of customer service call scripts 2
EDUCATION
HIGH SCHOOL DIPLOMA
05/2006
Ridgeview High School
Small Business Class led by Cheryl Womack 01/2016 in which Sales, Customer service management, Accounting and Marketing skills were obtained.
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