Customer Service Representative

BERNICE ADWOA ANTWI

GOASO, GHANA *****

054******* / *****************@*****.***

PROFESSIONAL SUMMERY

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Well-trained in field work and human relations activities always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail. Diplomatic customer service professional experience in defining and analyzing customer request to resolve issues. Confidence communicator recognize for consistently receiving excellent customer feedback.

CHILDCARE ASSISTANT VILLA 1 – TAKORADI

Improved operations through consistent hard work and dedication.

Used critical thinking to break down problems, evaluate solutions and make decisions among the children.

Demonstrated respect, friendliness and willingness to help wherever needed.

Maintaining safe play environment.

Observe behavioral issues to alert parents or guardians.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

CUSTOMER SERVICE REPRESENTATIVE AT GCB BANK PLC GOASO

Customer Service and Support

Assisting with Inquiries: Addressing questions and concerns related to bank products, services, account balances, transactions, and more.

Resolving Issues: Handling complaints and resolving problems or discrepancies with accounts, transactions, or services.

Updating Information: Assisting customers with updating personal information, such as addresses, phone numbers, or beneficiary details.

Recommending Products: Advising customers on suitable financial products and services, such as loans, credit cards, or investment options.

Ensuring Compliance: Adhering to banking regulations and internal policies, including anti-money laundering (AML) and know your customer (KYC) requirements.

Providing Guidance: Offering support for mobile banking apps and other digital tools.

Providing Information: Educating customers about banking products, services, and features.

Maintaining Records: Keeping accurate records of customer interactions, transactions, and account information.

REFERENCE

GCB Bank PLC GOASO BRANCH MANAGER: BERNARD TETTEY (020*******)

JOB SKILLS

Computer literate

Computer skills involve the ability to learn and operate various technology. With the basic’s skills in computing, I’m very conversant with computer tools. Examples; Typing/word processing, Systems administration, Spreadsheets, Email management, excel, power point and others.

Active listening skills

Good listening attitude allows me to demonstrate that I am paying attention to the thoughts, feelings and behaviors of the other persons. This is crucial to maintaining productive relationships, and sometimes the only way to establish communication. Asking question and note-taking.

Communication skills

I use communication in giving and receiving different kinds of information. Some examples include communicating ideas, feelings or what’s happening around me. Communication involves listening, speaking, observing and empathizing. Having strong communication skills is important in every industry at every career level.

Customer service

Customer service is the support I offer to customers both before and after products service. Customer support is more than just providing answers; it's an important part of the promise my brand makes to its customers.

Leadership skills

I use leadership skills when organizing other people to reach a shared goal. Whether in a management position or leading a project, leadership skills require me to motivate others to complete a series of tasks, often according to a schedule.

Management skills

Managerial skills help me to govern both tasks and people. A good manager is organized, empathetic and communicates clearly to support a team or project. Managers should also be adept in both soft skills and certain technical skills related to their industry or work.

Time management skills

These skills allow me to complete tasks and projects before deadlines while maintaining work-life balance. Staying organized can help me allocate my workday to specific tasks by importance.

LANGUAGES

English

Twi

EDUCATIION

University of Ghana

Bachelor of Science Administration

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