Call Center Support Specialist
Resume:
LEVADA
THOMAS
Customer Support Specialist
PROFILE
CONTACT
PHONE:
EMAIL:
**************@*****.***
EDUCATION
RICHLAND COLLEGE
AA LIBERAL ARTS
WORK EXPERIENCE
AMN Health Care /Associate Account Manager/call center 08/2023– 08/2024
Main point of contact between clients and internal teams. Address Customers' needs and concerns. Trouble shoot and de-escalate issues that arise. Maintain customer's account activities. Navigate database software. Salesforce, Workday, ADP, AMN Passport, Teams, 9.2, Microsoft office software Outlook.
GENPACT / Marketing Expert /call center
10/2021–12/2022
Used practical marketing techniques and methods to understand trends and customer preference. Ensured effective recommendations of campaigns aligned with the Advertiser planed objectives. Building company relationships and delivering outstanding services. Navigate database software. CRM, Bluejeans, Outlook, Microsoft office word, Outlook, Power point, excel. AT HOME/ Data Entry Clerk
Managed and distributed complex and cross functional cargo both internal and external. Building company relationships and delivering outstanding services. Navigate database software. Microsoft office word, Outlook, Power point, excel. Enter data in software accurately and efficiently. Accurately inputting, maintaining and updating records
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