Front Desk Customer Service
Resume:
EMMANUELLA AMOAH
+223********* *************.**@*****.***
SUMMARY
Upbeat with strong relationship-building abilities capable of delivering excellent customer service alongside good organizational, communication and negotiation skills with extensive experience as a sales executive, front desk executive as well as receptionist assistant plus a proven track record of taking initiative in addition to adhering to due protocol with sound judgment.
SKILLS & ABILITIES
● COMMUNICATION AND INTERPERSONAL SKILLS
● CUSTOMER SERVICE SKILLS
● DIGITAL LITERACY
● GENERAL OFFICE ADMINISTRATION
● MICROSOFT OFFICE PROFICIENCY [EXCEL, OUTLOOK, POWERPOINT, WORD]
● SELF-MANAGEMENT AND ADAPTABILITY
WORK EXPERIENCE
SERVICE PERSONNEL AUDIT UNIT, GRA-TAKORADI AREA OFFICENOV 2022 - OCT 2023
● Collating and analyzing various tax-related financial transactions.
● Supporting assigned audit team with daily functions like vouching of invoices and sorting, arrangements of working papers and cross referencing.
● Conducting of risk profile for taxpayers.
● Preparing documents and serving of correspondence letters.
● Organize venues alongside receiving guests for audit meetings. FRONT DESK EXECUTIVE MAXTRUST LTD SEKONDI MARCH 2021 – SEPTEMBER 2022
● Facilitate correspondence by answering and redirecting telephone calls to appropriate offices.
● Supported in organizing corporate events such as meetings and other activities.
● Maintain an effective filing system together with record keeping for all relevant administrative documents such as inventory of office supplies.
● Oversee the front desk.
RECEPTIONIST ASSISTANT WESTERN VIP HOTEL EFFIAKUMA AUG 2018 – APR 2020
● Directed incoming calls to best-qualified staff or departments.
● Monitored premises, screened visitors, updated logs and issued passes to maintain security.
● Oversaw inventory activities such as ordering, requisition and supply re-stocking.
● Welcoming customers whilst responding to enquiries with conversant information and assisting where possible.
SALES ASSOCIATE BENJAY VENTURES SEKONDI JULY 2016 – JULY 2018
● Organized racks and shelves to maintain store visual appeal to engage customers and promote specific merchandise.
● Tracked stock using company inventory management software. EDUCATION AND PROFESSIONAL DEVELOPMENT
BA. PSYCHOLOGY AND SOCIOLOGY UNIVERSITY OF GHANA DISTANCE EDUCATION - Takoradi
● Major: Psychology and Sociology [Social Science]
● Relevant Courses: Industrial Sociology, Organizational and Industrial Psychology, Applied Social Psychology
CAPACITY BUILDING IN CREDIT RISK MANAGEMENT
● Organized by Capital Plus Exchange and Ghana Microfinance Institutions Network (GHAMFIN)
● Grand Favour Hotel, Chapel Hill – Takoradi
● 18th And 19th July 2022
POSITIONS HELDS
COURSE REPRESENTATIVE DEPARTMENT OF SOCIOLOGY AUG 2018 – SEPT 2022
● Serve as a liaison between students and lecturers, mediating for favorable terms for lectures.
● Relaying information from lectures and relevant authorities to students. ORGANISER NATIONAL SERVICE PERSONNEL ‘22/23 NOV 2022 - OCT 2023
● Organize events and outings for service personnel.
● Serve as a representative for service personnel during planning of corporate activities.
● Mobilize complaints from service personnel through various meetings. REFEREES
Charles Atinalem
Chief Revenue Officer
GRA – Western/Central Area Office
Benard Ennin
Chief Executive Officer
Benjay Ventures
Contact this candidate