Office Administrator Human Resources

LÚCIA DACRUZ Wood-Ridge, NJ ***** *********.**@*****.*** 917-***-****

CONTINENTAL ADVANTAGE SERVICES Director of Operations 2010 to present

Management of General Bank Escrow Services and operations for international clients including but not limited to bank deposits; wire transfers, bank accounts and client/bank relations. Identify, build, and deepen existing and new clients and bank relationships. Assess and act upon the client's financial needs. Monitor and report on client’s account activities. Manage financial and administrative staff. Create Market Research, prepare, analyze, and execute marketing strategies. Travel to Latin American Countries to identify and develop working relationships with potential clients.

FISCHER & MANDELL, LLP Administrator/ Director of Marketing 1998-2010

Responsible for management of all aspects of office affairs for two locations (New York/Miami) including oversight of marketing materials, web site, insurance, and accounting functions such as invoicing, bookkeeping, accounts receivables and payables, banking operating and escrow accounts. Responsible for Human Resources benefits, insurance, and 401K. Frequent traveling to Latin America for business relationships with local law firms, and ongoing client relations.

PORTO LIMOUSINE SERVICE General Operation Manager 1994-1998

Engage to formulate and execute initiatives to turn around failing business including administration, policy & procedures, staffing guidelines, employees training and development, client relationship. Supervise staff of 30 chauffeurs. Created policy, procedures, and seminars on “client-chauffeur relationship and word ethics”. Developed operational forms including dispatch log, drivers guide, tour itinerary, maps, and directions to most interesting places for tourists.

LIGHT TO THE WORLD FOUNDATION President and Chairman of the Board 2001-2006

Conceptualized and founded Non-profit Organizations for purpose of working with companies, food banks, churches events and individuals toward providing eligible needy individuals and families with food, clothing, shelter and counseling for substance abuse and domestic violence. Responsible for acquiring tax exempt status, developing, and executing business plans. Supervised Counselors of families having difficulties with substance abuse, home violence, physical abuse, and depression.

PROGRAMS: MS Word, Excel, Power Point, Time Slips, QuickBooks, When2Work, Intranet among others

CERTIFICATES: Working with difficult clients and families; Medical Policy and Procedures; Home Health Aide Certified by NY Department of Health.

EDUCATION: Spirit University of Paraná bachelor’s in business administration.

LANGUAGES: Portuguese, Spanish and English.

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