Customer Service Training Manager
Resume:
Melissa K Smith
Hospitality Training Manager
Contact
Objective
Sulphur, LA
****************@******.***
Dedicated and experienced hospitality professional seeking to leverage over 20 years of management expertise in a new role. Committed to personal development, community engagement, and maintaining work-life balance while bringing loyalty, enthusiasm, and integrity to a new employer.
Key Skills
Customer Service Excellence
Team Leadership and Training
Financial Management
Operational Efficiency
Marketing and Promotions
Conflict Resolution
Community Engagement
Health and Safety Compliance
Strategic Planning
Adaptability and Resilience
Certifications
ServSafe Manager Facilitator
American Hotel and Lodging
Certified Gaming Supervisor
Starbucks Certified Manager
PJ’s of NOLA Certified Manager
Microsoft, Adobe, Kronos,
Coupa, Micros Programmer
References
Stephanie Miller Vincent
*********@*************.***
Additional upon request
Experience
April 2005 – May 2024
Food and Beverage Training Manager • Multi-Outlet Restaurant Manager • Casino Beverage Assistant Manager •
L’Auberge Casino Resort, Lake Charles, LA
• Led training for team members, contributing to the resort receiving the AAA Four-Diamond Award for exceptional service.
• Recognized in various local and national publications as "Best Casino" and "Best Resort."
• Implemented sustainability initiatives focused on energy efficiency, waste reduction, and water conservation.
• Engaged in community partnerships through charitable events and support for local organizations.
• Adapted operations to new health guidelines during the pandemic, ensuring guest and staff safety.
• Achieved notable rankings in gaming operations and customer service, reinforcing the resort's status as a leading destination. 2003 - 2005
Owner/Operator • Big Billy’s Family Treats • Orlando, FL 2001 - 2003
Spa & Fitness Center Operations Coordinator • Citrus Club of ClubCorp • Orlando, FL
1998 - 2001
Regional Store Trainer and Opener • TGIFriday’s • Lake Buna Vista, FL
1996 - 1999
Entertainment • Walt Disney World Resort • Lake Buna Vista, FL
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