Customer Support Service

Confidential with Personal Information

Cathi Senior

*** *** ******, ******, ** 712-***-**** *****.******@*****.*** WORK EXPERIENCE

Customer Support Rep I ACRO Corp/contingent @ A&I Products Rock Valley, IA Feb. 2022 – March 2023 – Full-Time CSR with A&I Products March 2023 - current

• Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level

• Monitor and respond to all correspondence received in the sales inbox email folder

• Place customer orders using multiple business systems

• Answer questions regarding order status, freight cost, freight status, and product details

• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility

• Distributes additional product/service/policy information to customers, dealers, and Deere personnel

• Maintains the accuracy and availability of customer related information on-line. City Clerk City of Lester Lester, IA 2017 - current

● Oversee and maintain all records for the municipality, including creating and distributing agenda for council meetings

● Creating and archiving meeting minutes and documenting ordinances

● Develop and maintain the city website/notify residents of events via mass text messages

● Filing quarterly taxes, process payroll, budget processes and amendments as required Office Manager Home Warranty Inc. Rock Rapids, IA 2011 - 2022

● Oversee day to day call center operations including recruitment, interview and trained employees, database maintenance, computer network and phone system management

● Manage contacts and call processes of 30,000 contacts

● Establish policies and processes within office employees including scheduling, payroll verification, coaching, team development, and leadership of two office locations Graphic Design New Century Press Rock Rapids, IA 2007 - 2011

● Created ads for newspaper publication based on customer preferences

● Assisted with layout and design of newspaper

● Proficient in computer programs InDesign CS5 and Photoshop Customer Service; Sales & Returns Dakotaland Autoglass Sioux Falls, SD 2003-2007

● Answered customer calls and assisted customers with autoglass & body shop supplies

● Verified part numbers, checked inventory of product, input sales orders into computer system and determined proper delivery routes

● Scheduled retail appointments and quote customer glass replacement prices and filed sales orders Hotel Managing Partner Torgerson Properties Fairmont, MN 1999-2002

● Oversaw management of three hotels operations and supervised a six-person management team

● Ensured 100% guest satisfaction and trained staff in being initiative-taking in customer service

● Generated and designed tracking forms in Excel for cost controls, labor budgets, and revenue management

General Manager Tharaldson Enterprises Fargo, ND 1993 – 1999

● Recruited, interviewed, and trained employees to staff hotel to maintain clean, friendly atmosphere to ensure guest satisfaction

● Worked with area director to train new general managers as well as assist with managing multiple properties in absence of general manager

● Maintain overall operation of hotel within budget expectation and surpassed sales goals SKILL SETS

● Excellent customer service skills and collaborator

● Strong leadership skills and outgoing personality

● Exceptionally organized & ability to multi-task

● Self-motivate and dependable in diverse situations

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