Customer Service Representative

HAPPINESS O. OLATOYE

Address: ***** ******* *** ****** ***** 77385 Email: *****************@*******.*** Phone No: +1-346-***-****

Work Experience

Lekki Concession Company Limited (LCC) 2018-2023

Customer Service Representative (Call Center Representative)

Contact: +234**********

Address: Lekki – Ikoyi Link Brg Lagos 106104, Lagos, Nigeria

Job Description: Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Customer Service Representative Responsibilities:

Handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.

Takes calls from customers answering questions or addressing any concerns they may have.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

NESTLE NIGERIA PLC 11/2017-09/2018

Sales Representative

Contact: +234-*-*******

Address: 22/24 Ilupeju Industrial Ave, Ilupeju, 102215, Lagos, NG

Job Description: Promoting and selling the company’s products to both existing potential customers.

– Implementing strategies to increase sales of Nestlé products by identifying and developing new customers.

– Achieving sales objectives and targeting within the assigned territory or customer base.

GDM Group 02/2009-03/2012

Marketer

Contact: +234**********

Address: 9 Jogunomi St. Gbadaga, Lagos 102216, Lagos, Nigeria

Job Description: We use data intelligence and analytics to power marketing activities. From briefing to research gathering, strategy formulation, adaptation, prototyping and the actual execution, we have integrated future-thinking as an integral part of our marketing journey. With this skill-set and an improved way of doing business, our clients are safe in our hands. We reevaluate, revamp, rework, restructure, recreate and re-born processes, products and business models.

EDUCATION

Adeyemi College of Education, Ondo city, Ondo state, NG

Certificate (B.S.E) 2012-2017

2003-2009 Moremi High School, OAU Campus, Ile-Ife, Osun State, NG

West African Examination Council (WAEC) – Equivalent to High School

Language Skills

Language

Spoken

Written

Read

English

Well spoken

Excellent

Excellent

•References

•Tolulope Olatoye – 832-***-****. Friend Known for 25 years

•Taiwo Sekoni – 214-***-****. Friend Known for 5 years

•Julius Omoyemi - 832-***-****. In-law known for 11 years

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