Customer Service Technical Support

Kassandra Nicole Holland

**** ****** *****

Brownsville, Texas 78526

956-***-****

*********@*****.***

Objective:

My name is Kassandra Holland, I enjoy working and am a fast learner. I am looking into a challenging and responsible position which would effectively utilize prior experience, training and abilities, also offering opportunities for professional growth and advancement. I am a enthusiastic customer service representative with in-depth knowledge of healtcare claims processing, Medicare, resolving client/provider issues, and handling multiple responibilities simultaneously. Energetic and driven to reach company goals. Personable professional capable of building immediate, positive customer rapport, and long-term loyalty. Education:

2003-2007 Saint Joseph Academy Brownsville, Texas 78520 Diploma 2007-2008 University of Texas Brownsville, Texas 78520 Associate in Business 2011-2013 TSTC Harlingen, Texas 78550 Certificate in Digital Media Design

Work History:

Sept. 2012-Jun 2013 Teleperformance CSR/Hughsnet Brownsville, Texas 78521 Customer service, handling calls, creating accounts, processing payments, technical support, etc. July 2013-Sept. 2013 Convergys CSR/Comcast Brownsville, Texas 78520 Customer service, handling calls, creating accounts, processing payments, technical support, etc. Sept 2013-April 2014 Maximus CSR/Marketplace Brownsville, Texas 78520 Customer service, handling calls, enrolling members into Obamacare, creating and educating, etc. May 2014 – June 2015 Southwest Keys Youth Care Worker Brownsville, Texas 78520 Supervising underage minors, guidance, etc.

June 2014-Aug 2021 United Health Care CSR Harlingen, Texas 78526 Customer service advocate, handling calls, de-escalating, finding solutions, creating accounts, processing payments, technical support, supervisor support, etc. Skills:

● Typing: 58wpm

● Computer skills: Microsoft word, excel, power-point

● Troubleshooting, service and support, high call flow, Medicare

● Insurance claims, appointment scheduling, HIPAA, communication, organization

● Adobe Photoshop, Lightroom, After effects, Illustrator