KEVIN A. NEWMAN
**** ******* ****** *****, *********, NC 28269 704-***-****
*********@*****.***
Engaged customer and sales representative with over 20 years in insurance and finance industry. Seeking to utilize my skills and creative thinking abilities within a company that allows professional growth and development.
QUALIFICATIONS SUMMARY
Fantastic team player with excellent leadership skills and creative flair
Self-Motivated individual with desire to further enhance and develop other skills
Fast learner with the ability to master new concepts quickly
Excellent computer competency with proficiency in multiple office programs
Bilingual - Native English speaker and conversational in Spanish
Phenomenal phone skills and ability to build relationships with clients
EDUCATION
Elmira College- Elmira, NY
Bachelor of Arts, Communications, 1992
CETIFICATIONS / LICENSE
Series 6, 7, 63
NC Life, Health & Medicare Insurance
WORK EXPERIENCE
Combined Insurance Charlotte, N.C.
Sales Coordinator 10/19 – 3/20
Generate sales by meeting with prospective and existing clients
Meet production and activity standards
Participate in company meetings
Accuracy recruit prospects and service new and existing customers with supplemental life and disability products
Carolinas Panthers Charlotte, N.C
Guest Services Representative 8/2016 – 10/19
Provide upscale guest service experiences for clients throughout the football game
Ensure clients are properly greeted upon arrival
Ensure special guests receive personalized services
GoHealth Charlotte, N.C.
Annual Enrollment Representative 02/19 – 07/19
Handle inbound and outbound medical inquiries to effectively sell life insurance plans and products via phone to customers (no cold calling)
Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
Comply with Federal CMS and State legal requirements and standards
Drive continuous improvement throughout the sales floor, raising opportunities for improvement to management
Creech Financial LLC Charlotte, NC
Financial Advisor Assistant 07/16 – 04/18
Complete & process incoming client service request in a friendly, warm manner
Assist producing advisors in designing financial strategies by preparing case files, retirement analysis, social security analysis, risk analysis reports and other documentation for client and prospect meetings
Perform client reviews to assist current clients with annuities, life insurance, and managed money
Maintain an organized, compliant, and efficient filing system
Follow-up on pending business and servicing requests and contact client with status updates
Gather account values and complete client review summary for upcoming appointments
Assist Financial advisor with all aspects of conducting and managing employers’ clients book of business.
LPL Financial Charlotte, NC
Internal Investment Representative 11/2012 – 05/2016
Provide exceptional customer service to Financial Advisors, their assistants and LPL internal business partners as it relates to annuity purchases and operations
Troubleshoot system issues and offer solutions for timely order entry
Work with internal and external business partners to ensure effective problem resolution
Maintain high-level knowledge of regulatory requirements surrounding annuity industry.
Research complex situations, set customer expectations, and define the actions necessary to resolve the situation
Work with RIA financial advisors to assume ownership of any inquires and see it through to a timely resolution.
Communicate with internal departments to improve processes and timely processing.
Direct phone contact with specifically assigned RIA financial advisors per requested point of contact for high net worth advisors.
Credit & Collections Auto Loan Specialist Charlotte, NC
Wells Fargo Dealer Services 06/2008 – 04/2012
• Decide & negotiate credit decisions for prospective car loans.
• Negotiate credit decisions for existing car loan extensions.
• Negotiate acceptable and punctual car loan repayments
• Responsible for making sound quality decisions on collateral recovery.
• Build key contacts relationships with internal and external credit managers.