Information Technology Software Technician

Shijo Tom

**** **** **, ******** **, *****

E-Mail: ********@*****.***

Phone: 469-***-****

Seeking openings in Service Operations/ Networking/ System Assembly in a technology oriented organization or repute

An Overview

A technology driven professional with over ‘8’ years of experience in the areas of Network Management, System Administration,

I was working with Cyber Point (Computer Sales and Service- GID No. 10397924) Co. Ltd, Perambra Calicut Kerala, as Hardware/ Software Technician.

I was working with Infotech information technology(Al sehly) in Saudi Arabia (KSA), as software technician also system administrator

Experience in configuration of networking devices and various peripherals.

Adept in handling Internet Operations along with providing efficient hardware & Software Services.

Proven track record of installation and configuration of Windows 98, Window NT, Windows 2000/XP/Vista/Win7 and Window NT/2000/2003 Server and TCP/ IP networking.

Strong communication & team building skills with proficiency at grasping new technical concepts quickly & utilise the same in a productive manner.

Areas of Expertise

Profit Centre Management

Leading and managing profit centre/ Internet Operations.

Establishing goals, short term and long term budgets, forecasts and developing business plans for the achievement of these goals.

Managing process of business planning and monitoring performance.

Service Operations

Identifying causes for dissatisfaction among customers & developing different processes for the service plans to attain maximum level of customer satisfaction.

Maintaining the stock for computer accessories, making them available to customers after rigorous quality checks and with the given time norms.

Interacting with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.

Network Management & System Administration

Managing the overall administration of systems involving design of network layouts (TCP/IP), configuration and maintenance of application servers.

Supervising the installation, configuration & maintenance of Windows 98, NT & Windows 2000.

Handling Local Area Network and responsible of data administration; monitoring the data updation on website.

Technical Support / Troubleshooting

Troubleshooting problems pertaining to System Performance, Network Administration, Application Conflicts & System Bugs.

Addressing queries regarding the Information System / Software & extending support to the clients including maintenance of hardware/software support.

Professional Experience

Cyber Point, CO. Calicut, Perambra. (11-’2002 - 12 ‘2006)

As Hardware/ Software Technician

Key Highlights:

Handled all operations, pertaining to effective management of the Internet Café.

Carried out the sales and services of computer accessories as Intel recognized, genuine dealer.

Professional Experience

Infotech Information technology (Al-Sehly computers) (11-’2002 – 12-2013)

As Hardware/ Software Technician

I was working with Infotech information technology(Al sehly) in Saudi Arabia (KSA), as system administration about 8 years

Professional Experience

GRAND KERA INTERNATIONALS (03-’2014 – 03-2024)

As Hardware/ Software Technician/SUPPORT STAFF

I was working with Grandkera internationals (Dallas TX) as support staff for all the technical issues ..

Professional Experience

SAFE HAVEN SECURITY (ADT AUTHORIZED DEALER) (04-2024 –)

As Hardware/ Software Technician/SUPPORT STAFF

Currently working with Safe Haven Security (ADT authorized Dealer) as a Installation Techinician and Security Advisor in Forth Worth

Education

Pre-Degree from Gov. College Mokeri, in 2000.

Class 10 from St George H.S, Vilangad (Board of Public Examination kerala State.) in 1998.

Computer Courses

Diploma in Computer application from Datatech Computer Academy, Vadakara in 2001.

Course in Computer Hardware Servicing, PC Assembling and Networking from Cyber Point Computer Education and hardware Training in 2002.

Personal Details

Date of Birth : March 16, 1982

Language : English.

Marital status : married

Nationality : Indian

Religion : Christian

Driving License : Valid TEXAS LICENCE

WORK AUTHORIZATION IN UNITED STATE

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