Technical Support Helpdesk
Resume:
Concentrix
Rudy Taylor
System Engineering
CONTACT
***************@*****.***
Gardens, FL 33055.
COMPUTER SCIENCE
Office O365
Inventory Management
Damage Hardware
Helpdesk
Networks
Active directory
Mail Servers
Video security
LANGUAGE
Spanish
Inglish
EXPERIENCE
Provide helpdesk support and resolving issue, is something I do since 2010 I have been working at a high level of Customer Satisfaction in IT fields providing a lot of knowledge and gaining experience.
Monitor Service Desk tickets that is assigned to the queue. Process tickets basing on the stablished SLA.
Provide Technical Support assistance and remotely to staff members and different campaigns on site. Prepare the equipment
(CPU, Laptos) for the different class.
Follow up on cases that required client interventions. Assist asset team whit the uninstallations of the equipment (CPU, Laptos) for transfer to another site.
Assist any new IT projects.
Concentrix ITOps 2020-2024
Concentrix Assistant of IT Department 2017-2019
Provide technical assistance to users.
Review systems before the operations access to client tools. Review work tools (App) of the client.
Install and setup OS on the iMac, MacBook Air, MacBo ok Pro Assist any new IT projects in the future.
Accedo Technologies Helpdesk Support 2014-2017
Provide technical assistance to users.
Install and setup OS computer equipment.
Perform backup to server Asterix.
Reports of user extensions, hours of entry and exit. Assisting with the onboarding of new hires
Sinsa IT Department 2012-2014
Provide technical assistance to users.
Install and setup OS computer equipment.
Perform information backup to managers and supervisors. Install and setup OS in Handheld.
EDUCATION
2005-2009
System Engineering Universidad
Americana
2009
Informatic security Universidad
Americana
2002-2004
Network Administration
Universidad Polytechnical
2020
ITIL 4 Foundations
WebHelp
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