Customer Service Representative
Resume:
Ivan Mena
El Paso, TX *****
******************@*****.***
Work Experience
Account Assistant
Escoto U.S. Customs Brokers-El Paso, TX
August 2022 to Present
1. Perform revisions of diverse merchandise looking that there are no discrepancies or damages. 2. Confirm part number and quantity for every shipment received. 3. Repack and restock when necessary.
4. Label shipments and separate them accounting to destination. 5. Prepare orders for imports going to Mexico.
6. Load and unload trailers with sit down forklift or pallet jack. 7. Keep area clean and organized.
CSR - Customer Service Representative
DSV-El Paso, TX
January 2022 to August 2022
1. Print customer orders posted on web portal every morning. 2. Prepare orders using handheld scanner and place them in shipping area. 3. Confirm part numbers and quantities to keep inventory updated. 4. Prepare in bond documents necessary to release shipments to carriers. 5. Schedule pick-ups.
6. Label and stock material.
7. Load and unload trailers using sit down forklift or pallet jack. Dishwasher/Food Prep
AIM World Services-El Paso, TX
June 2021 to December 2021
1. Serve food to Afghanistan migrants following all safety rules. 2. Wash all dishes following all safety rules.
3. Keep all dining area clean and organized.
CSR - Customer Service Representative
Interload Forwarding LLC.-El Paso, TX
January 2021 to June 2021
1. Prepare orders using handheld scanner.
2. Scan to confirm part numbers and quantities to keep inventory updated. 3. Check and create in bond shipments.
4. Keep data regarding in bonds and imports.
5. Prepare imports including create importation invoice and in bond documents (I.E. or T.E.) 6. Load and unload trailers using sit down forklift. CSR - Customer Service Representative
Kuehne+Nagel-El Paso, TX
March 2018 to December 2020
1. Prepare orders going to different parts of the United States, Canada and Mexico for different customers. 2. Create shipper export for imports going to Mexico. 3. Arrive IT’s.
4. Schedule pickups.
5. Keep permanent communication with several customers. 6. Load and unload trailers using pallet j l or sit down forklift. 7. Lead a group of 4 people.
8. Keep area clean and organized.
Busser/Server
La Hacienda de Los Barrios-San Antonio, TX
January 2017 to December 2017
1. Receive customers on table with water, chips and sauce. 2. Clean dirty dishes off table as they start gathering. 3. Take dirty dishes to dishwashing station.
4. Help waiters and waitresses as needed.
5. Clean area clean and organize.
Shipping and Receiving Clerk
Since Customs Services-El Paso, TX
January 2016 to December 2016
1. Scan shipments to confirm quantities to keep inventory updated. 2. Prepare shipments going to Ohio.
3. Load and unload trailers using sit down forklift and pallet jack. 4. Keep area clean and organized.
5. Perform cycle counts on specific part numbers at times. 6. Perform inventory control.
Warehouse Associate
Space Border Logistics-El Paso, TX
January 2013 to December 2015
1. Perform cycle counts and inventory control.
2. Perform revisions to check part numbers and quantities. 3. Entry data previously revised on customer system to update inventory and create labels. 4. Label all shipments.
5. Prepare orders for imports going to Mexico including sorting, stocking and shrink wrapping. 6. Load and unload trailers using pallet jack or sit down forklift. 7. Keep area clean and organized.
Education
High school diploma
Lydia Patterson - Florence, AL
January 2008 to December 2012
Skills
• Pallet Jack (10+ years)
• Order Picking (10+ years)
• Forklift (10+ years)
• Microsoft Office (5 years)
• Load & Unload (10+ years)
• SAP (1 year)
• Computer skills (7 years)
• Inventory control (10+ years)
• Warehouse Experience (10+ years)
• Shipping & Receiving (10+ years)
• RF Scanner (6 years)
• Order Picker (10+ years)
• Materials Handling (10+ years)
• Freight Experience (10+ years)
• Busser (2 years)
• Packaging (1 year)
• Logistics (10+ years)
• Serving Experience (2 years)
• Communication skills
• Customer service
• Microsoft Word
Certifications and Licenses
Food Handler Certification
Non-CDL Class C
Forklift Certification
March 2024 to September 2026
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