Customer Service Front Desk

Keiaira Lampkins

323-***-**** • *******.********@*****.*** • Lancaster, CA 93536

A dedicated professional with an Associate degree in Administration of Justice and liberal arts and sciences, equipped with a solid understanding of criminal justice principles, legal procedures, and investigative techniques. Skilled in critical thinking, problem-solving, and effective communication. Possesses the ability to thrive in fast-paced environments, while maintaining a high level of integrity. I am currently seeking to obtain an administrative position and perform a variety of duties as to grow within a company. Summary

Skills Ability to organize and manage tasks

effectively

•

Proficient in MS Office Suite (Word,

Excel,Outlook, PowerPoint)

•

Experienced in customer service etiquette

and problem-solving in fast paced

environments

•

• Dispatch coordination

08/2021 - 01/2023

Dispatcher, TNT Transport & Logisitics LLC, Fontana, CA 03/2017 - 10/2018

Office Assistant, County Of Los Angeles - Department Of Public Social Services, Lancaster

Experience

Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

•

Troubleshoot delivery issues while maintaining excellent customer service standards and resolving conflicts efficiently.

•

Coordinated with the maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.

•

• Monitored and tracked the status of shipments in transit to confirm on-time delivery.

• Increased customer satisfaction by providing courteous front desk support.

• Interact with customers by phone, email, or in person to provide information.

• Complete clerical tasks such as filing, copying, and distributing mail. Keep office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they are depleted.

•

• Input data into spreadsheets and databases.

05/2024

Associate Of Arts, Liberal Arts And Sciences

Antelope Valley College, Lancaster, CA

05/2024

Associate Of Arts, Administration of Justice

Antelope Valley College, Lancaster, CA

Education And

Training

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