Business Process Development
Resume:
Alan Grimes
********@***.***
Las Vegas, Nevada 89166
Professional Objective
I am an exceptional self-directed professional with an aptitude for business process and/or clinical operations improvement. I possess the tools and data requirements for supporting an effective business process improvement practice with proven success in business development, business analytics and strategic planning for hospitals, physician groups and senior administrators. I am committed to determining key business issues to develop appropriate action plans from multi-disciplinary perspectives. I am proficient in team building, conflict resolution, group interaction, project management, and cost-effective project and budget management. I am a solution-oriented leader and communicator with the proven ability to establish rapport, work independently and prioritize multiple tasks while collaborating with team members to improve process efficiencies.
DIRECTOR, PHYSICIAN PROVIDER RELATIONS January 2022 - Present
HCA, Mountainview, Southern Hills, Sunrise Hospitals, Las Vegas NV
As a Director my duties include developing and executing strategic plans to grow hospital volumes, including inpatient admissions, outpatient services and surgical volumes. Engage with primary care physicians and surgeons in the OR, fully understands OR protocols and procedures, evaluates market data and financial information for primary facility service lines in collaboration with leadership, to identify priorities, create data-driven customer target lists, call cycles, and develop sales plans with measurable results. Develop, maintain and report monthly benchmarking statistical reporting. Build data-driven business cases for strategic growth proposals such as physician recruitment/employment, service line development, equipment purchases or foot-print expansion and proactively present to facility leadership. Demonstrate deep understanding of the clinical operations within the surgical services area; including but not limited to OR protocols, general OR terms and roles of the surgical services staff. Researches industry and consumer trends and provide recommendations that support clinical services offerings to enhance quality, productivity or the patient experience.
Achieved a consistent 10% annual growth in hospital volume over the past two years through targeted marketing strategies and enhanced patient initiatives
Far West Division, CareNow Governance Board Committee – Expand Urgent Care locations and FSER throughout the market to streamline and increase hospital patient volume
Project Lead, ION Bronchoscopy Lung Nodule Program. Enhanced ion bronchoscopy procedures, resulting in increased identification of lung nodules and patient volume, with a significant rise in the proportion of patient diagnosed at stage I compared to stage IV
OUTREACH DIRECTOR, CORPORATE SALES March 2020 – January 2022
Cedars-Sinai Medical Center, Los Angeles CA
As an Outreach Director, I successfully promote the use of Cedars-Sinai Cardiology specialty services, to referring entities including physicians, physician groups, and IPAs. My duties required work in coordination with the cardiovascular leadership team and executive medical director to develop effective agendas, communications and presentations to drive performance while assuring the cardiology services are provided within the parameters of established contracts, contracted physicians, ancillary services and the patient’s health plan benefits. My duties consist of developing and implement operational and strategic plans, analyzing and issue resolution of budgetary variances with justification for capital expenditures. My position was to drive industry leading patient outcomes and referral physician satisfaction by presenting, monitoring and facilitating proper utilization of resources to improve processes and efficiency. My extensive experience and judgment enabled me to plan and accomplish goals and objectives of the Cardiology Division. Cedars-Sinai Cardiology is ranked #3 in the nation with the nation's best in comprehensive heart care, leading-edge treatment at the world-renowned hospital by top cardiologists
TRANSFER DEVELOPMENT MANAGER / PHYSICIAN LIAISON September 2018 - March 2020
Tenet Healthcare – Lakewood Regional Medical Center, Lakewood CA
As a Transfer Development Manager, my primary desired outcomes is to strategically plan and implement an outreach effort that focuses on acute care hospitals and post-acute care facilities; Provide business development support for clinical projects and programs, facilitate potential strategic joint ventures and affiliations, produce and oversee business analytic activities while advancing our position in the marketplace. All efforts are to identify and assess market vulnerabilities and opportunities to develop and enhance hospital service lines.
Year to Date Growth
YTD 1.59%
MTD Admits 112%
OP Visits 117%
SURG Visits 141%
ER Visits 123%
OP, ER Visits 129%
OP SURGS 194%
Focus is on the day-to-day operations in the hospital, including health system planning, market data resources, strategic planning, project management and physician/medical group relations as well as managed care relations. Duties included, building and maintaining our physician referral outreach program and retention leakage identification within the enterprise and the health system. Provide issue resolution for:
Referral management/metrics systems implementation
Recruit, manage and develop a high-performing staff
Practice assessment focused on access/referral management and promotion
Train, collaborate, and coach practice staff on continued referral management
Coordinate hospital and practice referral data
Promote and grow surgical/specialty referrals
Branding and coordination of practice collaterals that best serve referral sources
Participation on physician on-boarding team
Ongoing communication with practitioners and staff to promote hospital services
PHARMACEUTICAL SALES SPECIALIST March 2014 – December 2017
Ashfield Healthcare/Boehringer-Ingelheim Pharmaceuticals, Santa Monica, CA
Pharmaceutical Sales Specialist
I have exceptional communication and interpersonal skills, organizing, planning, and managing time and territory for optimum productivity and results; knowledge of methodologies for analyzing, identifying and articulating market threats and trends. Proven ability to excel at all levels of the sales process, with particular strengths in closing the sales while developing and executing marketing programs that contribute to business growth. I am team-oriented with a strong ability to collaborate with counterparts to share information and coordinate program efforts.
Quality Award recipient: Excellence in the Value of Quality and Professionalism
2015 President’s Club Award Gold: Top three percent nationally
EDUCATION
Arizona State University MALM – Applied Leadership & Management December 2023
Arizona State University M.S. – MHDS Masters Healthcare Delivery Systems May 2016
Arizona State University B.A. – Business Administration May 2013
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