Customer Service Representative
Resume:
BELKIS
CHAMORRO
****************@*****.***
PROFILE
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. EMPLOYMENT HISTORY
Customer service Representative, Orlando Health, Indianapolis JANUARY 2019 — MAY 2020
• Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently
• Ensured customer loyalty and satisfaction through excellent customer service
• Educated patients on preventive health care and lifestyle choices, resulting in improved health outcomes
• Submitted claims to insurance carriers for payment
• Verified patient insurance coverage and explained insurance billing procedures
• Ensured customer follow-up to increase customer satisfaction and loyalty Customer Representative, KHI, Indianapolis
AUGUST 2021 — MAY 2022
• Developed online learning modules and materials to facilitate remote learning during the COVID-X pandemic
• Managed patient scheduling and appointment reminders, resulting in a increase in patient attendance Dental Treatment Coordinator, Healthnet, Indianapolis MAY 2022
• Educated patients on preventive care, treatment options, and post-treatment care
• Kept detailed records of patient care and treatment plans to ensure continuity of care
• Provided expert diagnosis and treatment of oral health issues to patients of all ages
• Provided comfort measures to patients prior to, during, and following dental treatment
• Managed the production schedule to ensure that all milestones were met and that the project was completed on time
EDUCATION
RN, Ivy Tech Community College, Indianapolis
MARCH 2020
SKILLS
Customer Service Communication
Ability to Work in a Team
Teamwork
Problem Solving
Bilingual
LANGUAGES
Spanish
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