Customer Service Quality Control
Resume:
Kelsey Ronquillo
Patagonia AZ *5624
******************@*****.***
SKILLS
● Learning/Adaptability skills
● Proficient in Microsoft / Excel
● Leadership management skills
● Time management
● Technical skills
● Mentoring and coaching
EXPERIENCE
Sonora Quest Laboratories- Specimen Processor
January 2023 - Current
● Prepare specimens and for testing, including centrifuging, aliquoting, and labeling
● Enter data into laboratory information system, including patient demographics and test orders
● Ensure that all specimens are handled and stored properly including maintaining appropriate temperatures and following safety protocols
● Preform quality control checks and specimens and equipment
● Assist with inventory management and ordering of supplies
● Distribute specimens to appropriate laboratory departments for testing
● Adhere to all laboratory policies and procedures, including HIPPA regulations Coworx Staffing, Tucson AZ - Senior Supervisor
October 2016 - August 2021
● Provide consistent and ongoing mentoring, coaching and training, and documentation
● Direct team to opportunities of process improvement
● Create reports; metrics for the organization of the team leads
● Handed escalated calls from staff
● Held team huddles to ensure team is using their customer service skills, empathy, active listening, willing to assist, time management ETC. Afni - Sales Customer Service Representative
August 2014 - August 2016
● Provide assistance to customers throughout their purchasing journey, answering questions, addressing concerns, and providing product information.
● Able to actively listen to my customers to identify the opportunity to sell them our upsell them our company products to increase sales revenue.
● Problem Resolution to Make sure I handle the customer concerns within AHT
(timeframe) based on company goals.
EDUCATION
Patagonia Union High School - High School Diploma
August 2008 - May 2012
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