Call Center Agent

ETHEL J. WILLLIAMS

Dallas, TX 773-***-**** *************@*****.*** greatsiteaddress.com

Experienced Administrative-Contact Center Agent with 10 + Years of Call Center, Client/Patient/Provider Interaction. Proficient in several Software Programs, including MS Outlook, Teams, Word, Excel, Access.

EXPERIENCE

AUG 2021

SEP 2024

AGENT-LEVEL III, ESCALATIONS, DISPATCHER -TAS UNITED- LUBBOCK TX

Processed incoming calls from Medical Professionals, including Physicians, Nurses, & PA’s, from Various Sized Hospitals including ER’s & Stand-Alone ER’s.

Paged On Call & After-Hours Providers from Pt’s & Other Medical Personnel as needed

Relayed messages to Pt’s per the Providers request

Updated On Call Schedule for Providers

JAN 2012

JUL 2021

ENROLLMENT SPECIALIST-METRO SERVICES – DALLAS, TX

Processed inbound calls from Callers seeking to enroll in Medical Coverage, Marketplace & Private

Detailed Program Benefits & Costs

Followed up with Clients to ensure Satisfaction with Services

Enrolled Current & Former Pts in Additional Services as needed/requested

EDUCATION

JUNE 2009

ASSOCIATES DEGREE – KENNEDY KING COLLEGE – CHICAO ILLINOIS

MAY 20XX

HIGH SCHOOL DIPLOMA – PAUL LAWRENCE DUNBAR HIGH SCHOOL- FT WORTH, TX

SKILLS

Excellent communication skills, both verbal and written

Great Active listening skills

Ability to collaborate effectively with healthcare providers and other team members

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