Customer Service It Support

Shemar Gilbert

Brooklyn, NY 973-***-**** *******@*****.***

Professional Summary

Highly motivated and results-oriented aspiring IT professional with a strong foundation in computer hardware, software, and networking principles. Eager to learn, adapt, and contribute to a dynamic IT environment, leveraging exceptional problem-solving and analytical skills to troubleshoot and resolve technical issues. Possess excellent communication and interpersonal skills, from years in customer service, effectively collaborating with team members to achieve common goals.

Education

West Orange High School – West Orange, NJ May 2017

Certifications

CompTIA ITF Certification In ProgressAugust 2024

Google IT Support Certificate May 2024

W!SE Exam Certificate 2016

W!SE Exam Certificate

Technical Skills

Hardware: Laptops, Desktops, Mobile (iPhone, Android), printers

Software: Virtual PC, Microsoft Office

Virtualization: Virtual Box

Maintenance: Operating system installation, Installing anti-virus, Disk defragmenter, Firewall settings, system restoration

Additional Skills: Preventative maintenance, technical research, drive partitioning, driver updates, OS installation/imaging, anti-malware installation and removal

Technical and Professional Development

Technology Fundamentals Program, NPower - Brooklyn, NY February 2024 –July 2024June 2024Present

Selected to participate in an intensive 20-week CompTIA technical and professional development training program.

-Hardware & Software Troubleshooting: Learned to identify and resolve hardware issues, including desktops, laptops, printers, and peripherals. Demonstrated ability to provide support for various operating systems (Windows, Linux, MacOS) and applications.

-Networking: Built knowledge of basic networking concepts, protocols, and troubleshooting techniques.

-System Maintenance: Practiced routine system maintenance tasks, such as updates, patches, and backups.

-Remote Desktop Support: Gained experience in providing remote assistance to end-users for problem resolution.

-Professional Development: Participated in specialized workshops and networking events facilitated by seasoned professionals at companies such as Accenture, BNY Melon, Google, and Bloomberg. Attended coaching sessions and ongoing mentorship meetings with members of the IT teams at several Fortune 500 companies.

Professional Experience

Customer Service Agent, Deep Sea Wares – SavahSavannahanna, GA January 2020 – December 2023

-Handled incoming and outgoing deliveries, offloaded and organized products in accurate and timely way

-Configured the restaurant’s website, editeditinged videos, updatupdatupdatingeding menu items and ensuring user-friendly navigation.

-Streamlined day-to-day operations, including improved inventory management, overseeing stock levels while waiting on tables enhancing overall efficiency, guest experience and satisfaction.

Contact this candidate