Customer Service Data Entry
Resume:
Vicki Woodall
Clayton, NC *****
*********@*****.***
An organized and motivated Customer Service professional with over 3 years of experience in customer relations and sales. Aiming to parlay my proven customer service background and communication skills to return to work and regain a good career.
Work Experience:
Kmart Doylestown, PA
Sales/Customer Service Associate January 2012 to June 2012
●Made up tills for registers
●Processed returns and exchanges
●Sold and paid out lottery tickets, money orders, fishing/hunting licenses
●Created break and lunch schedules for cashiers
●Fix any issues that cashiers
Global Electric Electronic Processing (GEEP) Durham, NC
Computer Technician January 2008 to June 2009
●Sort, test, analyze, diagnose, and repair all existing and incoming laptops, printers, mobile and other electronic devices parts/components to ensure products are fully functional.
●Inspect parts ensuring quality compliance
●Diagnose and troubleshoot product faults, and adjust, replace, or repair.
●Perform data sanitization and factory reset.
●Evaluate the operation of electronic components using the software provided
●List items for sale on eBay
Outsell Raleigh, NC
Online Sales Associate July 2004 - January 2005
●Researched, inspected, and cleaned incoming items
●Listed items for sale on multiple online sale sites
●Run payments for purchases
●Follow up on outstanding payments for collection
●Printed invoices of sold items and pulled items to be shipped
●Updated inventory with incoming and outgoing products
●Answered customer service emails
LabCorp Burlington, NC
Data Entry Operator September 2001 to November 2001
●Accurately entered in test results into the system
●Entered and updated doctor information into the system
●Verified that all information entered was correctly by other data entry operator
Credit Union West Phoenix, AZ
Computer Operator November 1999 to April 2000
●Design and implement of new system enhancements
●Created and maintained a user manual for all computer operators that outlined procedures for each task that needed to be performed
●Supervised the daily and weekly backup of all system resources
●Assisted with resolving help desk issues involving corporate software
Education:
Bachelor's degree – Computer Information Technology
DeVry Institute of Technology - Phoenix, AZ July 1996 to June 1999
Indeed Assessments:
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity
Full results: Proficient
Customer service — Familiar
September 2021
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Sales skills — Highly Proficient
September 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Contact this candidate