Customer Service Team Member

KB

KYLAH BANKS

**************@*****.*** 323-***-**** San Pedro, CA 90731

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Returns processing

Payment Processing

Written and verbal communication

POS system operations

Cash Register Operation

Sales expertise

Product Knowledge

Guest inquiries

Money Handling

Retail Merchandising

Order Taking

Work Ethic and Integrity

Professionalism and Courtesy

Basic Math Competence

Patience and Empathy

Cooperative Attitude

Cash Drawer Balancing

Scanner operations

Credit and cash transactions

Currency counting

Organizational abilities

Customer service excellence

Nordstrom Rack El Segundo

Cashier

11/2023 - 12/2023

Issued receipts, refunds, credits or change due to customers. Performed other duties as assigned by management.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Answered customer inquiries regarding store policies and procedures. Assisted customers over the phone regarding store operations, product information and order placement.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Greeted customers and answered any questions they had about the store's products and services.

Conducted price checks for special orders or discounts as requested by customers.

Followed company security procedures for handling large sums of money. Processed returns and exchanges of merchandise in accordance with store policies.

Balanced daily transactions on a computerized point-of-sale system. Worked closely with front-end staff to assist customers. Stocked shelves with merchandise when needed.

Summary

Skills

Experience

Chipotle Mexican Grill Hermosa Beach

Cashier/Takeout

01/2021 - 04/2023

Processed returns and exchanges of merchandise in accordance with store policies.

Issued receipts, refunds, credits or change due to customers. Assisted customers over the phone regarding store operations, product information and order placement.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Answered customer inquiries regarding store policies and procedures. Provided excellent customer service while promoting loyalty programs to increase sales potential.

Ensured compliance with all safety regulations within the store environment.

Performed other duties as assigned by management.

Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Resolved customer complaints professionally in accordance with company policy.

Greeted customers and answered any questions they had about the store's products and services.

Followed company security procedures for handling large sums of money. Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Outback Steakhouse Torrance

Server

05/2018 - 11/2022

Handled money transactions accurately while following company procedures for handling cash payments.

Ensured that each guest was served courteously, quickly, and efficiently. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Prepared drinks according to standard recipes.

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Checked food before serving it to customers.

Provided excellent customer service to ensure satisfaction. Followed health safety guidelines when preparing and serving food products.

Greeted guests and provided menus.

Took orders from customers accurately and in a timely manner. Maintained records of transactions made during shift as required by law or company policy.

Delivered food orders promptly and courteously.

Upheld high standards of sanitation in accordance with health department regulations.

Responded efficiently to guest inquiries and complaints in a professional manner.

Stayed informed about daily specials, new menu items, promotions. Monitored dining room for cleanliness and proper set-up at all times. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Cleaned tables and chairs to prepare dining area for next customers. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

California Fish Grill El Segundo

Cashier

03/2018 - 04/2020

Issued receipts, refunds, credits or change due to customers. Performed other duties as assigned by management.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Answered customer inquiries regarding store policies and procedures. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Assisted customers over the phone regarding store operations, product information and order placement.

Greeted customers and answered any questions they had about the store's products and services.

Resolved customer complaints in accordance with company policy. Processed returns and exchanges of merchandise in accordance with store policies.

Untouchable Cosmetology School Los Angeles, CA

License in Cosmetology

10/2023

Redondo Union High School Redondo Beach, CA

High School Diploma

05/2018

Education and Training

Contact this candidate