Customer Service Quality Control
Resume:
Ashley Marshall
Holland, OH *****
**************@*****.***
OBJECTIVE
To secure permanence with a company that can benefit from my wide range of skills and experience in Leadership, Shipping & Receiving, Dispatch, Database Management, Communications, Customer Service, Quality Control, and Administrative Support.
Work Experience:
Shipping and Receiving Supervisor
Tremec Torque Transfer Solutions - Wixom, MI
February 2022 to February 2024
Supervising workers and overseeing/coordinating activities for verifying and keeping records on incoming and outgoing shipments, and ensure accuracy, completeness, and condition of shipments
Coaching and disciplining employees, and monitoring and appraising job results
Enforcing policies, procedures, and productivity standards
Compiling records of unfilled orders
Communicating job expectations, defining objectives, and evaluating outcomes
Establishing strategic goals by gathering business, financial, and operations information
Assisting employees with reviewing documentation, researching tracking information and other documents
Processing on dual screens, and maintaining maximum efficiency
Adhering to internal guidelines and external requirements specified in the Contract Agreement with GM
Determining issues that should be escalated based on knowledge of company guidelines
Measure, weigh, and count products and materials.
Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
Record product, packaging, and order information on specified forms and records.
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Sea containers or materials, using glues, fasteners, nails, and hand tools.
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Shipping and Receiving Supervisor
Pancho & The Hall – Canton, MI
May 2020 to February 2022
•Overseeing the unloading of incoming trucks utilizing forklift and/or pallet jack.
•Physically inspect parts from Ford and check the quality of parts.
•Initiates electronic receiving by proper personnel.
•Approves all receiving upon completion.
•Makes sure products are rotated on a regular basis.
•Aside from putting product in racks, responsible for bringing product down to the floor in a timely manner.
•Keep the floors always stocked with product.
•Adherence to work schedule and attendance policy.
•Other duties assigned
•Mark and label containers, container tags, or products, using marking tools
•Measure, weigh, and count products and materials.
•Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
•Record product, packaging, and order information on specified forms and records.
•Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
•Sea containers or materials, using glues, fasteners, nails, and hand tools.
•Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
QC Technician
American Jetway - Wayne, MI
October 2017 to April 2020
•Time allocated between R&D and QC as determined by needs of production. R&D involved lowering VOC, reformulating to incorporate new raw materials, and meeting requirements for specific customer requests.
•Prepared experimental formulas for testing and evaluation per marketing requirements.
•Operated and maintained R&D lab for manufacture of new products on small scale.
•Worked with production to develop procedures in full-size tanks.
•Performed QC testing and wrote "corrections" for production in plant as needed. Organized documentation, retains, drawdowns of all QC work for future storage.
•Integrated new product formulas into production after a former competitor was purchased.
Purchasing Clerk
Sensible Technologies, LLC - Livonia, MI
November 2010 to September 2017
•Creates purchase orders from requisitions.
•Confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
•Data entry and filing paperwork.
•Obtains price quotes from multiple suppliers.
•Runs reports to help determine needs.
•Prepares purchase orders or bid requests.
•Issues purchase orders to suppliers and confirm delivery date, quantity
•ordered and price are correct.
•Maintains procurement records such as items or services purchased,
•costs, delivery, product quality or performance, and inventories.
•Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source
•of trouble and take corrective action.
•Processes receipts and invoices for payment.
•Expedites delivery of goods to users.
Mark and label containers, container tags, or products, using marking tools
Admin Administrative Assistant
Lorro Inc - Detroit, MI
June 2003 to October 2010
•Handling high volume of calls and managing every customer service feature of industry.
•Planned meetings for employees.
•Multi-tasking and Mail Processing
•Data entry, Keyboard and typing at 55wpm
•Maintaining Record and files
•Outstanding organizational, scheduling and time administration skills
•Experience writing cover letters and the client contracts
Education:
Associates in Liberal Arts
Henry Ford Community College - Dearborn, MI
September 2003 to May 2005
High School Diploma
Wayne Memorial High School - Wayne, MI
1999 to 2003
COMPUTER SOFTWARE
Confidential Data Management
FedEx
Proprietary Software
Covisint Support Portal
Ford CMMS System
SAP
Data Entry
Microsoft Office Suite
Several Database Programs
Database Management
Middleware
UPS
E-2 Systems
MMP
AS400 Mapics
Oracle JD Edwards
ERP
Contact this candidate