General Manager Customer Service

Marlon Nelson

305-***-**** ***********@*******.*** Homestead, Fl. 33032

Accomplished professional with an extensive background in retail sales and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.

Experience

JUN '07 - AUG '24

General Manager Speedway 711, Homestead, Florida

Established and monitored KPIs to optimize company performance.

Recruited team members for maintaining adequate staffing levels according to projected sales.

Manage day to day store operations.

FEB '07 - MAY '08

Interior Site Supervisor Coscan Construction, Miami, Florida

Performed administrative duties such as creating reports, ordering supplies, and payroll.

Conducted regular job site meetings with subcontractors to review progress and resolve any issues.

Coordinated work activities with other sections relating to construction project activities.

JAN '00 - MAY '07

General Manager Motiva Shell, Hollywood, Florida

Identified areas of improvement within existing systems and developed action plans for implementation.

Implemented and maintained open-door communication system, reaching employees across department lines.

Recruited team members to maintain adequate staffing levels.

Utilized data analytics tools to evaluate marketing campaigns effectiveness and ROI.

JAN '91 – FEB ’01

General Manager Chevron Ltd, Pembroke Pines, Florida

Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.

Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.

Created policies, procedures and guidelines for staff members' daily operations.

Education

North Miami Senior High, North Miami, Florida

Miami Lakes Technical School, Miami-Lakes, Florida

Skills

Leadership and team building Customer Relationship Management Team Leadership

Staff training/development Staff Management Schedule Management Problem Resolution Time Management Staff Supervision Team Player Efficient multi-tasker

Certifications

Serve Safe Certification

References

References available upon request

Contact this candidate