Customer Service Representative

704-***-**** ********@*****.***

Arnell D Newton

Objective

Providing exceptional service while being very professional. Customer service representative with 5 + years’ experience. Strong organizational and interpersonal skills and highly committed to superior customer service. Detailed oriented with positive attitude as well as resourceful in completing projects while multi-tasking effectively.

Experience

03/12/2019 – 02/01/2022

Go Health

Charlotte, NC

Customer Service Representative

Benefit Verification Specialist Managed inbound and outbound calls. Answered incoming telephone calls using proper telephone etiquette.

Provided accurate advice regarding company policies, handled escalated calls, kept detail records and prepared customer care reports.

Partnered with the insurance sales team to meet and exceed customer’s service expectations. Maintained a professional, cheerful, and helpful attitude when interacting with clients in a Call center environment.

04/03/2017 to 01/16/2019

Novant Health/Wound Care

Charlotte, NC

Patient Service Coordinator III

Worked as a liaison between patients and the health care organizations, scheduled patients’ appointments in Wound Expert, Tempus, and Epic and provided excellent patient service. Front office and back office

Generated charge labels and face sheets in OHS Gold System for medical records and charts, scanned in records, verified insurance and scheduled referrals.

Fielded phone calls from patients and helped answer patients’ questions by listening and educating them on the procedures and process of the office visit when applicable.

Quickly identified patients’ needs and used problem solving to resolve issues in a friendly and professional manner. Strong verbal and written communication skills and decision-making skills, while providing clerical support, patient registration.

10/15/2013 to 03/06/2017

Carolina Physicians Network

Charlotte, NC

Registration

Registered incoming patients for appointments by collecting demographic information including financial/insurance information. Established goals for the office to achieve better time management. Conducted patient interviews to obtain necessary information for registration and handled customers' questions in a timely manner in addition to assisting medical professionals.

Efficiently provided customer relations as well as provided excellent service to all customers.

04/12/2005 to 09/02/2013

Arnie D Designs

Charlotte, NC

Interior/Coordinator

Coordinate and manage various meetings with staff, contractors, and potential clients.

Prepare sketches of furniture layouts for space planning. Creating an atmosphere conducive for team work to establish new improvements and techniques for each project and achieve new ideas.

Generate reports to use for decision making on each project while providing excellent customer service & relations. Schedule appointments and maintain up to date client files.

Take inventory on furniture, accessories and material in the warehouse using pallet jack for moving merchandise to be stocked. Order puller and stock shelves for client orders.

Education

Bachelors Science University of Phoenix Charlotte, NC

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