Payroll Coordinator Operations
Resume:
MELISSA BAGHOUMIAN
860-***-**** **************@*****.***
https://www.linkedin.com/in/melissabaghoumian/ Los Angeles SUMMARY
Dedicated healthcare professional with a Master’s degree in Educational Leadership and Policy Studies from California State University, Northridge. Knowledgeable in auditing, payroll, recruitment, personnel evaluation, and employee engagement. Strong analytical and communication skills enable me to address workforce challenges and contribute to organizational success. Seeking a position as a Payroll Coordinator professional in a flexible/remote enviroment
EDUCATION
Master's degree, Educational Leadership and Policy Studies (ELPS)
05/2022 - 06/2024
California State University, Northridge (CSUN)
Graduated with Distinction
Certificate, Pedagogy Fellowship Program 08/2023 - 12/2023 California State University, Northridge (CSUN)
Chosen from a rigorous application process
Bachelor's degree, Business and Economics 01/2019 - 12/2021 California State University, Northridge (CSUN)
Research Student Assistant with Autonomy Research Center (ARC's) Associate of Arts - AA, Business/Economics 01/2016 - 12/2019 Glendale Community College (GCC)
Awarded the Sara Evelyn Clover Memorial Scholarship for individuals demonstrating leadership as a nontraditional student
SKILLS
Resourcefulness in planning Analytical work Operational efficiencies Cultural competency Promotes Diversity, Equity, Inclusion (DEI)
EXPERIENCE
Program Lead 09/2022 - 05/2024
Parent Scholars Resource Center (PSRC) Northridge, CA · CSUN
(Hybrid)
To guide mentorship, tracking goals, cultivating advocacy and communication abilities, and honing skills for academic and personal triumph. The aim is to bolster the students' determination to persevere throughout their academic endeavors: Increase the mentorship program number of dyads peer teams by 50%, each semester to ensure alignment with program goals set for Spring 2024 Achieve a 100% increase in mentorship cohorts size since the inception in 2022, as measured at the end of each semester
Increased visibility of services by 15% and achieved an 80% positive feedback rate from campus representatives and student-parent body through weekly Virtual Hubs Conducted 100% of scheduled bi/weekly check-in meetings with a documented improvement in community engagement, measured through post-meeting surveys with a satisfaction rate of 85% or higher
Supervised the Canvas backend, ensuring a 100% on-time launch of assignments and weekly grading
COURSE WORK TRAINING
Finance and Human
Resources in Higher
Education
2024
Budgeting: Equipped with the skills
to analyze local, state, federal
revenue sources impacting campus
budgets, and the implications of
collective bargaining on institutional
finances
Human Resource Administration in
Higher Education: In-depth
understanding of the evolution and
current practices of human resource
management within postsecondary
institutions. Course work knowledge
of recruitment and selection
processes, personnel evaluation
methods, and the structure of salary
schedules, in attracting and
retaining high-quality staff
PROJECT ACHIEVEMENTS
Empower Teen Mothers in
Indonesia (Fundraising
Initiative)
09/2023 - 12/2023
Northridge, CA (CSUN)
The James Jay Dudley LUCE Foundation
Empowers [100+] communities to reach
their highest potential, achieving
remarkable strides in development:
Implemented a strategic grant writing
project for the Foundation,
contributing to empowering one
community
Increased fundraising efforts by 95%
by optimizing the GoFundMe page
through targeted outreach strategies
Featured in CSUN Today (November
2023) for exceptional contributions to
the foundation, highlighted in media
recognition
key role in raising funds and
awareness for a home for teen
mothers in Indonesia, in mobilizing
resources to support this vital cause
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EXPERIENCE
President/Co-Founder 09/2021 - 06/2023
Parent Scholars United (PSU) Northridge, CA · CSUN
(Hybrid)
Parent Scholars United stands as the inaugural student-parent group at CSUN committed to enhancing community engagement and campus pride via inclusion, advocacy, and equitable spaces. The group was honored with the "New Organization Outstanding Award" in 2022 by the Matador Involvement Center:
Pioneered CSUN’s first student-parent-led organization at a CSU, establishing its Constitution, Shared Values, Vision, and Mission Statement, resulting in a cohesive framework that guides and inspires nontraditional students Enhanced campus collaborations by promoting awareness of continuing higher education, leading to a 50% increase in members pursuing education beyond a bachelor's degree after joining the organization
Forged strategic partnerships with key campus departments, including Graduate Studies, Project Rebound, Veterans Center, and EOP/TRIO, to provide tailored support and resources for nontraditional students
Administered project management tools to effectively scale events, workshops, and speaking engagements, including organizing high-impact initiatives like the CSUN Explore campus presentation
Led efforts in building a robust support network through student panels and campus presentations, facilitating valuable dialogues and insights that enhanced student engagement and academic success
Student Board of Director & Finance Chair 09/2022 - 06/2023 CSUN University Student Union (USU) Northridge, CA · CSUN
(On-site)
A Finance Committee recommends to the Board of Directors all USU fiscal policies, financial statements, investments, operating and capital expenditure budgets, and repair and replacement fund items. Additionally, it reviews the corporation's annual financial and revenue bond audits:
Presented comprehensive 1st, 2nd, 3rd, and 4th Quarterly Budget reports at Committee and Board of Directors meetings, providing clear financial insights and supporting informed decision-making, contributing to transparent and effective budget management
Initiated and organized team bonding event for the USU, significantly boosting committee morale and fostering a collaborative work environment, which led to improved team cohesion and productivity
Introduced weekly check-ins with committee members, leading to a notable increase in morale and stronger relationships. This initiative enhanced team collaboration and secured a 95% quorum rate by aligning with organizational goals Advocated as a board member to increase student population awareness of the percentage of on campus and the role USU may play in providing events to tailor their needs such as Fun Fest of Fall 2023 parenting-students
Member of the Campus Fee Advisory Committee (CFAC)by providing informed advice on proposed student fees and Campus Quality Fee (CQF) grant proposals Front office Administrative Support Staff 01/2019 - 05/2019 Sincerus Solutions Staffing Agency (Temporary
Assignment)
Brea, CA · Glendale
(On-site)
Dignity Health is a nonprofit health care organization that operates more than 40 hospitals and 400 care centers. As part of one of the corporate offices in the state, the role of the front office administrative staff:
Coordinated the schedules of executives and senior-level conferences for major annual events at Dignity Health, enhancing logistical efficiency and guaranteeing the smooth execution of high-profile gatherings
Managed inbound and outbound packages for UPS, USPS, FedEx, and ARAMARK services, streamlining delivery processes and maintaining accurate tracking to ensure timely receipt and dispatch of important documents and materials Facilitated effective communication between clients and vendors, enhancing collaboration and ensuring that all parties were aligned with event requirements and service expectations
Implemented strategies to enhance scheduling efficiency and event management, resulting in improved coordination and satisfaction for both internal stakeholders and external partners
PROJECT ACHIEVEMENTS
Autonomy Research Center
(ARC)
08/2022 - 12/2022
Northridge, CA (CSUN)
Workers and Technology Together
(WATT) is a collaborative effort by ARCS.
Using AI and autonomous systems to
enhance organic waste processing, the
project assesses risks and benefits
associated with frontline workers and
recycling facilities. As a research
assistant, we:
Visited three California recycling
plants to understand better how
waste is managed, sorted, recycled,
and disposed
Used research and survey design
methods to develop future human
technologies, environments, for
organic waste processing
Comprehensive understanding of
waste management components,
from industrial to residential
perspectives
Created video highlight and story
boards for the California State
Universities Chancellor during
campus visit about WATT
Parenting Student Web2 Launch
(Website Creation)
2023 - 2024 Northridge, CA (CSUN)
Collaborated with Associate Vice
President of student affairs to create
CSUN’s parent-scholar website within
the guidelines of the California Assembly
Bill AB 2881, in:
Collaborated with the AVP of Student
Affairs to design and develop CSUN’s
Parent-Scholar website
Conducted comprehensive research
on similar CSU websites to inform the
design and layout of the Parent-
Scholar site
Contributed to the process and
improvement phase of the website
development, actively participating in
iterative design reviews
Amplified and discussed targeted
marketing strategies for showcasing
Parent-Scholar highlights on the
website
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EXPERIENCE
Career Services Specialist 12/2012 - 10/2015
American Career College (ACC) Los Angeles, CA
(Onsite)
American Career College is a leading healthcare college in Southern California. Founded over 45 years ago, we have helped over 65,000 students prepare for growing careers in healthcare. Career Services prepare the students to enter the workforce with confidence with specialist who assist with:
Led and delivered monthly career readiness workshops, and conducted classroom presentations on industry trends and labor market information, contributing to a 25% increase in employment outcomes for diploma and Associate Degree program graduates Placed over 300 graduates, such as surgical technologists, into their professional roles while coordinating the graduate employment assistance process, including organizing graduate mixers and hosting job fairs, which facilitated networking opportunities Planned and executed Career Job Fairs and assisted with agency rapid on-boarding, connecting students with potential employers and streamlining the hiring process, which enhanced job placement rates and created new employment opportunities Provided personalized career coaching, including mock interviews and resume critiques, improving students’ job search skills and professional demeanor, and achieving a 30% increase in their success rates in securing entry-level healthcare positions Developed new job leads through networking events and maintained close relationships with employers, which facilitated the creation of additional employment opportunities and ensured alignment with the college's mission and purpose Staffing Coordinator 01/2003 - 12/2009
Hospital for Special Care (Central Staffing Department) New Britain, CA HFSC, a free-standing long-term acute care hospital, is the fourth largest in the country. The role is to ensure appropriate staff levels and personnel required according to acuity data for the patient care units in collaboration with the manager/director in the areas of: Processed Kronos payroll for 5 hospital units, ensuring timely and accurate compensation for over 500 employees, contributing to a 100% on-time payment rate with zero payroll discrepancies
Managed replacements for 24-hour cancellations, call-outs, bereavements, and vacations, maintaining continuous staffing coverage and achieving a 98% shift fulfillment rate under the direction of the shift supervisor
Coordinated and optimized staffing schedules for HFSC, by seamlessly handling all staffing adjustments, resulting in a 20% improvement in staffing efficiency and a 10% increase in staff satisfaction of their schedules
Utilized scheduling modules to monitor staffing needs, providing accurate daily reports and achieving a 95% accuracy rate in all staffing levels Conducted audits to ensure the accuracy of therapy charges, achieving a 99% success rate for patients, which minimized disruptions of duplicate charges, leading to accurate payments and enhanced operational efficiency
Unit Secretary II 01/2002 - 12/2004
Hospital for Special Care (Closed Observation Unit) New Britain, CT HSFC is renowned for its advanced care and rehabilitation services in areas such as pulmonary care, acquired brain injury, and medically-complex pediatrics. My dual role spans two units dedicated to tracheostomy care, encompassing neuromuscular disorders among other specializations:
Coordinated communication between medical staff, patients, and families, managing the flow of information updates on patient care, while transcribing orders for two units
(60+ patients) per shift as needed to ensure accurate implementation of medical directives
Maintained and updated accurate medical records and patient charts, verifying completeness and compliance with healthcare regulations, and assisting with audits of patient therapy charges to ensure billing accuracy and support financial audits Scheduled appointments, tests, procedures, and consultations, working closely with doctors and nursing staff from a secretarial standpoint up to an administrative assistant level to optimize care delivery and resource allocation Oversaw timekeeping and payroll for 180 employees, ensuring timely and accurate compensation, addressing discrepancies, and maintaining compliance with payroll policies and procedures
Ordered and tracked medical supplies and equipment, Facilitated effective inventory management and interdepartmental communication and collaboration, streamlined processes, and enhanced operational efficiency across units PROJECT ACHIEVEMENTS
Gifting Day (Community
Building)
2023 - 2024 Northridge, CA (CSUN)
Gifting Day originated at PSU and has
grown to include collaborations with
PSRC and the University Counseling
Services (UCS). The initiative provides
gifts to parenting students, with
donations coming from both UCS and
PSU:
Spearheaded the Gifting Day
initiative, resulting in the successful
distribution of over 300 toys to the
children of parenting students
Initiated and executed
comprehensive marketing and
outreach strategies in partnership
with campus organizations
Coordinated volunteer coverage for
the event, ensuring smooth
operations, contributing to a well-
organized distribution efforts
Projected and planned for expanded
future collaborations with the Office
of Student Success, aiming to
enhance the initiative’s
UVA Informational Fair
(Resource Building)
12/2022 - 02/2024
Northridge, CA (CSUN)
Targeting a community of 80-100 CSUN
parenting students, the Fair is
strategically scheduled within the first
three weeks of the semester to
accommodate these students' busy
schedules, who may face time
constraints exploring campus-wide
resources, where I:
Enacted, Initiated, and organized two
successful Informational Fairs in
sponsorship collaboration with
between Associated Students (AS),
University Student Union (USU),
Student Housing, and the Residential
Hall Association (RHA)
Helped Serve a multi-cultural and
diverse community of deaf, first-
generation, transfer, veterans, and
parenting students
Organized an average of 12 campus
representatives for tabling each year
Program success is now transitioning
to the department of Residential Life
at Student Housing
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