Customer Service Associate

KAYLEEN TRAVICK

********.********@*******.*** 720-***-**** Denver, CO 80247

I'm a Positive and outgoing employee who's AWSOME at balancing guest and business needs. Well-organized in managing check-in and check-out procedures. Good with time management, planning, organization, and using professional communication skills.

Clear Communication.

Problem solving.

Dedicated.

Fast learner.

Great Customer Service

Team player

Starbucks, Barista Denver, CO

Barista

05/2018 - 12/2019

Greeted all customers with a pleasant smile and awesome customer service.

Took each costumers order through drive through or from the front of store register.

Made, Prepared and served food, hot/cold or frozen blended coffee, espresso, and teas drinks.

Took cash, debit/credit cards and gift cards as payment. Addressed and resolved customer concerns to maintain brand loyalty. Maintained clean and organized workspace, enabling coworkers to locate resources and product.

European Wax Center Houston, TX

Guest Service Associate

03/2020 - 11/2022

Welcomed large volume of guests by checking each guest individually, by name and asking for an ID, to confirm guest name, birthday and mailing address.

Educate guest on products and wax passes to help guest save more money with each visit.

Check out guest with name and services, help make their next appointment, then charge each guest with correct service and products taking payments of cash, card, or gift cards on our Zenoti POS system. Answering incoming calls and text messages.

When closing I count and close and lock register, clean and disinfect front lobby, hall way and restroom. Then I'll lock up store when finished. In Home Attendant Services Houston, TX

Caregiver, Special Needs

11/2020 - 11/2022

Provide 24/7 care for a disabled teenage boy.

Help with personal hygiene and grooming, I help take him a shower, bush his teeth, and daily outfit changes.

Prepare his meals throughout the day.

And followed health care plan and directions to administer medications. European Wax Center Aurora, CO

Guest Service Associate

Welcomed large volume of guests by checking each guest individually, by name and asking for an ID, to confirm guest name, birthday and mailing Summary

Skills

Experience

02/2022 - 09/2023 address.

Educate guest on products and wax passes to help guest save more money with each visit.

Check out guest with name and services, help make their next appointment, then charge each guest with correct service and products taking payments of cash, card, or gift cards on our Zenoti POS system. Answering incoming calls and text messages.

When closing I count and close and lock register, clean and disinfect front lobby, hall way and restroom. Then I'll lock up store when finished. Perfect Teeth Denver, CO

Patient Care Coordinator

09/2023 - 04/2024

Coordinated patient care services with the medical team to ensure quality and timely delivery of care.

Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress. Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Scheduled appointments for patients and coordinated follow-up visits as needed.

Greeted patients, provided them with necessary paperwork, and verified insurance information.

Answered incoming calls, scheduled appointments, and confirmed patient visits.

Maintained accurate records of patient treatment plans, medical histories, and financial transactions.

Collected payments from patients in accordance with established policies and procedures.

Educated customers on the importance of maintaining adequate insurance coverage.

Working on the system called denticon, when scheduling, and checking out patients.

PDS Denver, Colorado

Patient Care Coordinator

04/2024 - Current

Communicated with patients to ensure quality of care and develop Treatment care plans and financial plans.

Scheduled the flexibility for patients schedules.

Asked for up-to date dental insurance from all upcoming appointments. Coordinated communication between insurance providers, office providers and patients to ensure clear understanding of Dental coverage. Called and confirmed patient appointments a week to two days in advance. Verbally went over consent forms for patients and have them sign. George Washington High

Diploma

05/2019

Education and Training

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