Desktop Support Technician

ILYAS ZINNUROV

Garden Rose Ct., Orlando, FL ***** *********@*****.*** 847-***-****

MY GOAL: Computer Support Technician (Part time/Full Time)

EDUCATION

Belarusian State University of Transport, Gomel, Belarus

Master of Engineering in civil construction, summa cum laude, GPA = 3.95/4.0

PROFESSIONAL EXPERIENCE

Smart Fix Computers LLC, Orlando, Fl 06.2023 – 08.2023

Desktop Support Tech

New monitors installation at Universal Orlando Resort Offices.

VS Immigration Law LLC, Orlando, FL 02.2020 – 10.2023

IT Support Tech

Computers, network and peripherals support.

V&VGLOBAL GROUP INC, Orlando, FL 09.2017 – 02, 2020

Computer Support / Repair Technician

Duties:

1. Computer hardware and software repair (average number: 12-15 laptops, 2-3 desktops per month):

- Repair/ Reinstalling operating systems Windows and Mac OS, cleaning computers from viruses and PUP with Avast and Malwarebytes Antimalware, free up space and optimizing with CCleaner, Avast Cleanup Premium and OS utilities;

- Customer’s data saving (copy-paste, cloning partitions and whole disk with Acronis True Image and AOMEI BackupperFull), sometimes – recover with Recuva;

- Replacement of defective computer parts (HDD, fan, motherboard, power supply, screen, keyboard, touchpad etc.), check and fix HDD with Victoria 447, HDDReg11 and Hard Disk Low Level Format Tool;

- Software installation at customer's request;

2. Preparing used computers for sale (average number: 40 laptops, 10 desktops per month, the majority Windows PCs):

- Check and fix hardware, installing drivers, password unlock if installed;

- Installation/Update operating system for Mac or Windows OS and software Package: TeamViewer, CCleaner, Avast, Adobe products (Reader, Air, Shockwave Player, Photoshop 2018), Chrome browser, 7Zip Manager, MS Office 2013.

King David Community Center, Norcross, GA 07.2015 – 01.2017

System Administrator/ Desktop Support Specialist

Duties (under supervision of Senior IT Manager):

- Monitoring and support of 3 Local Area Networks with 8 routers, multiple switches, 70 computers (Windows OS), 4 servers, 9 MFU and 6 printers;

- Installation and imaging of new computers for new staff, connecting them to network and printers;

- Installation of service programs and staff access rights;

- checking for and installing updates for Windows OS and all installed programs, for antivirus programs (Symantec Norton Internet security and Avast Premier);

- Correcting hardware or software malfunctions;

- Perform computer backup operations using standard OS tools and AOMEI BackupperFull;

- Remote desktop support with TeamViewer;

- Upgrade equipment and drivers as needed etc.

Viltrak Int, Glenview, IL 02.2013 –07.2014

Desktop Support Specialist/Warehouse Assistant

Duties:

Provided day-to-day maintenance for 5 PCs (OS checking, virus detection, network backups, etc.).

Remco Technology, Skokie, IL 05.2012 – 02.2013

Field Engineer

Measured equipment and drafted blueprints for manufacturing of industrial insulation covers.

Construction Companies, Russia 09.1979 – 05.2011

Civil Engineer – Assistant Director

KEY SKILLS:

Repair desktops and laptops, install drivers;

Backup and restore data, clone hard drives/partitions, get data from "dead" PC/Mac, repair hard disk drives with bad blocks (in most cases);

Install and connect switches and routers;

Connect desktops/laptops/printers/scanners to network /Internet /Wi-Fi;

Install from image or repair MS OS XP, Vista, 7, 8, 10, Mac OS;

Clean & protect computers from viruses, malware and unwanted programs;

Secure cleanup computers from user information;

Create and maintain user accounts, install user programs;

Remote desktop support, etc.

ADDITIONAL INFORMATION:

U.S. Citizen. Functional English. Reliable Vehicle.

Contact this candidate