Call Center Customer Service

TAMRA KAMINSKI

Brunswick, Ohio ***** 330-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Experience in several industries and positions. Extremely comfortable and familiar within office environments. Love the challenge of “finding the best way” to get a task accomplished. Practiced in customer service. Quick learner who demonstrates dependability and collaboration in small to large scale team environments.

WORK EXPERIENCE

The Reserves Network Brunswick, Ohio February 2024 – August 2024

Aldi Warehouse Assistant 6 month assignment

This was a temporary position to help as the warehouse changed operating systems

Assisted HR with new hires

Responsible for feeding 450 daily during transition period, approximately 3 weeks

Learned Ariba accounting software and processed imvoices

Foundation Software Strongsville, Ohio February 2022 – October 2022

Client Services Representative

Responded professionally to approximately 20 telephone inquiries daily from clients to resolve issues, answer questions or address concerns in using and understanding job cost construction accounting software

Tracked 20 client calls in call center software keeping record of details for future reference if needed

Properly identify escalation calls and refer to supervisory for prompt resolution satisfying clients

InfoCision Management Company Akron, Ohio June 2009 – November 2018

Senior Account Representative (June 2013 – November 2018)

Managed $1.5M in business for 15 clients resulting in continued success of client campaigns

Liaison between client and call center/operations staff by providing adequate call center staff to handle project call volumes

Created and implemented trainings to meet client standards

Administrative Assistant (June 2009 – June 2013)

Assisted Account Representatives with account management

Planned for client visits

TPK Design Wadsworth, OH 1991-2013

Office Manager for General Contractor

RJK Management Norton, OH 1984 - 1992

Buyer for 101 store retail chin

TECHNICAL SKILLS

Virtual Meeting Platforms: Zoom, WebEx, Microsoft Teams

Microsoft Office: Word, PowerPoint, and Excel

Client Specific Software IFS, Ariba, Adobe Acrobat, Scriptwriter, EmpowerID, VoCollect, Manhattan

VOLUNTEER EXPERIENCE

Catholic Charities, The Christmas Committee Cleveland, Ohio 1987 – 2014

Wadsworth City Schools, Wadsworth, Ohio

Wadsworth Soccer Parent Group 2003 – 2010

Parent Teacher Association, Secretary and Treasurer 1995 – 2010

EDUCATION

Baldwin Wallace College Berea, Ohio

Bachelor of Arts - Business Management with a concentration in Marketing

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