Data Entry Administrative Assistant

Melissa Diaz

Clovis, CA ***** 559-***-**** ***********@*****.*** Professional Summary

Highly motivated individual seeking a position where I can utilize my skills and abilities to do the best job possible. I enjoy working with all people and providing the best care and service. I am outgoing, responsible, and trustworthy. I always strive to challenge myself and grow by continually learning to be better. Education

Saddleback College- Early Childhood Development, 2018 Clovis Community College- Associates in Arts: Liberal Studies, 2013 Fresno City College- Multi Skilled Health Technician: Nursing Assistant, 2002 Sanger High- High School Diploma: General Education, 2000 Skills

Operate modern office equipment including computer hardware, software, and internet and web-based applications

Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public

Display a high degree of maturity, integrity and good judgment Communicate clearly and concisely, both orally and in writing Work History

Administrative Assistant, 11/2021-present

Sharper Future- Fresno, CA

• Typing, data entry, filing, sorting, maintaining various types of records.

• Managing approximately 300 client’s schedules and appointments while making changes as needed.

• Using Microsoft Excel, Office, Word.

• Auditing and billing for Fresno and Madera locations.

• Communication with clients by phone and in-person for updates and appointments.

• Review reports and correspondence to obtain client information needed for case management.

• Gather information from department records, various reports, clinicians, and other reference sources to complete client's intake and profile.

• Assisting clinicians with schedules and calendars.

• Managing office supplies and orders as needed.

Office Assistant/ICWA Liaison, 12/2019-12/2020

Fresno County Department of Social Services- Fresno, CA

• Typing, data entry, filing, sorting, distributing and processing materials, checking documents for completeness, and maintaining various types of records.

• Obtain information from the public to completed documents, type responses to file at court, and overall case management.

• Gather information from department records, parole reports, Clinicians, and other reference sources.

• Compose and edit reports and correspondence to assure a clear, concise, and grammatically correct communication.

• Processes records and enters data on forms and into data systems; ensures forms or reports are complete, accurate, and filed with other agencies within time limits.

• Operates a multi-line, modern telephone system including screening, transferring, or referring calls, and answering questions.

• Communication with clients by phone and in-person for interviews to obtain information.

Preschool Teacher, 01/2018- 07/2019

Fresno Christian School- Fresno, CA

• Instructed an average of 18 kids per class.

• Gave one-on-one attention to children while maintaining overall focus on the entire group.

• Established daily routines that were easy for children to follow.

• Addressed behavioral and learning issues with parents and management staff.

• Developed activities and art to diversify instruction.

• Developed and taught lessons on relevant children’s books, poems, movies and themes to promote student study.

Retail Sales Associate- 10/2015-03/2017

Macy’s Riverpark- Fresno, CA

• Greeted customers in a welcoming manner.

• Maintained current store, product and promotional knowledge to drive consistent sales.

• Completed all assigned training to stay updated on important policies and procedures.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Restocked shelves with latest merchandise and changed signage to promote special items.

• Recorded constant inventory and supplied new stock in the locations in need of supply.

Office Coordinator, 04/2006-02/2008

Elaine’s Pet Resorts- Madera, CA

• Performed office duties including; answering multi-line phones, transferring calls, greeting customers, filing, data entry, billing, and payments on accounts.

• Worked collaboratively with teammates to ensure smooth office functioning.

• Created and implemented organizational and filing systems for sensitive employee and client documents.

• Provided excellent customer service to clients and their pets

• Documented all observations and evaluated each patient’s needs.

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